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Customer service & booking enquiries: 0871 472 5116
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Carhire help


For car rental Terms & Conditions click here

Making a booking

How old do I have to be to rent a car?

Between 25 and 65, but if you are outside these age brackets please contact our reservations department for a personalised quote on 0871 472 5116. Some car rental companies will allow drivers between 21 and 25 years old to rent a car, however, a ?Young persons? surcharge might be applied.

Do I need an International Driving license?

Drivers must produce a full British driving licence held for at least one year (Or in some cases an international licence) please check at time of booking.

I have points on my license can I still hire a car?

This does not mean that you cannot hire a vehicle, but contact our reservations department on 0871 472 5116 to ensure that the supplier will accept a booking for a licensee with endorsements.

What happens after I have made a booking?

Once you have completed a booking through the web site, you will shortly receive confirmation via e-mail. This confirmation e-mail also includes a link to your car hire voucher. You must take both your confirmation e-mail and voucher to the car hire rental location and show it as proof of purchase.

Can I book and pay for a car on behalf of someone else?

It is possible to book and pay for a car on behalf of someone else, however the lead drivers' name must be that of the person who is to drive the vehicle. Please note that a valid credit card will need to be presented to the depot when collecting the vehicle.

Can my partner or friend drive the car?

Yes, however they must be registered as additional drivers at extra cost paid locally to the supplier.

I need to rent a child seat/ski chains. Will these be confirmed?

Our customer service staff will be more than happy to obtain confirmation upon receipt of your booking request details. Payment should be made on collection of the car at the rental location.

Are makes and models guaranteed?

We are unable to guarantee a particular make, model or fuel type of car. The car shown on your voucher is for guidance purposes only and may be substituted for an alternative, similar or upgraded car (at no extra cost).

How can I cancel my booking?

Notice of cancellation must be in writing and all original and/or copies of car hire vouchers returned to us. You can do this by writing an email to: cancellations@holidayautos.co.uk, or by sending us a fax to 01276 688325.

Collecting and dropping off

Where do I pick up the car from?

The car can be picked up from the rental location stated at the top of your rental voucher; in some instances where pick-up is from an off airport location transport may be provided.

What documents must I take to the rental location?

On collection of your vehicle you must produce your confirmation email and voucher, a full British driving licence, which has been held for at least one year (Drivers with a new style licence must have all sections with them). A valid credit card in the name of the lead driver must also be produced on collection of the car as a form of deposit.

My flight arrives at 3am will the Car Rental location be open?

In most locations flights will be met and cars supplied out of normal working hours. However, there may be an additional charge for this service payable locally. If you selected 3am pick up time, we will only search for availability from depots who have advised us that they are open. Unfortunately, as the car rental company opening hours might change, without advice to us, we cannot guarantee the opening times

Can I drop off the car at a different location?

One-way rental s are available in selected locations, please contact our reservations department on 0871 472 5116 for a quote.

If I drop off the car early am I entitled to a refund?

Rental days are based on 24-hour units, commencing at the time of pick up. If you wish to extend the rental period after collection of the car, or if you return the car late, you will be charged locally at the local daily rate, which maybe higher than our rates. No refunds are payable on cars returned early.

What happens if I am late to pick up my car?

In the event that a flight is delayed for example, causing the car pickup to fall outside normal working hours, the additional charge will be made locally, where the out of hours service is available.

Payment enquiries

What Credit cards do we accept?

We accept Visa, Visa Debit, MasterCard, Switch, Amex, and Diners.

When does my credit card get charged?

Your credit card will be charged for the full price of your rental as soon as it is confirmed.

How can I get a receipt for my booking?

If booking via our website you will be sent a confirmation receipt by email, if booking through our reservations department you will be sent a receipt confirming the price and rental of your vehicle

If this page has not answered your questions and you have an emergency with an existing order, please phone our Customer Service Team on 0871 472 5116. Back to top