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Holidays help

Making a booking

Who is the tour operator of my holiday?

Once you have booked your holiday on the website, we will advise you by confirmation email of the name of your tour operator, and the tour operator will contact you with full details regarding your holiday. Typically, a condition of our tour operator contracts is that we will not reveal the name of the tour operator until a booking is completed. This allows the tour operator to provide us with great prices.

What do I pay if I want to travel alone?

Tour operators often charge a single supplement for customers travelling alone. If you are travelling solo, any single supplement charges will be added to the cost of the offer once your holiday has been processed by the tour operator, which usually occurs within 24 hours of booking.

Are there any price reductions offered for children?

Many of our holidays offer a reduced price for children. When offered, the child price is listed in the pricing section of the 'More Information' page for the holiday.

What do half-board, full-board and all-inclusive mean?

  • Half-board indicates that your breakfast and evening meal are included in the price of your holiday. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.
  • Full board indicates that all meals (breakfast, lunch, and evening meal) during the duration of your stay are included in the price of your holiday.
  • All-inclusive typically indicates that all meals, snacks, entertainment and non-motorised water sports offered by your hotel are included in the price of your holiday. As all-inclusive plans vary by hotel, please check with your tour operator for exact details of the all-inclusive plan offered by your hotel.

    • Are transfers included?

    Transfers are only included in the price of your holiday when stated in the 'price includes' section of the particular offer. When not included, the transfer cost typically is listed on the ?More Information? page for the specific holiday.

    What is meant when a holiday is ?subject to availability??

    When the website indicates that a holiday is ?subject to availability?, the tour operator must confirm availability of the holiday with the airline and hotel suppliers. The tour operator will attempt to do this when advised by us of your intent to book the holiday. The tour operator will notify you of whether they were able to confirm you holiday booking.

    Can a price for a holiday that is "subject to availability" change?

    When a holiday is ?subject to availability?, the price shown on the website is an estimated price, based on the cost of the accommodation plus the estimated price of flights for a particular booking class. If hotel or flight availability has changed when the tour operator attempts to confirm the holiday booking, then the holiday price could change, and may increase. The tour operator will contact you to confirm the final price before confirming the holiday.

    What is the luggage allowance on a holiday?

    This varies from airline to airline. We recommend that you check with the tour operator or directly with the airline. Note that excess baggage fees may be charged if you exceed the luggage allowance. If you plan to take oversized baggage, such as skis, please advise your airline in advance of your departure date.

    Can I request a specific airline meal?

    You should advise your tour operator of any special meal requirements, or alternatively, you can notify your airline directly once your holiday is booked.

    Can I pre-book my flight seats?

    Advise your tour operator of any seating preferences. Note that not all airlines allow you to pre-book seats however. If you have special needs and require certain seating arrangements, please advise your airline directly.

    Booking Guide

  • To ensure that your holiday is everything you want it to be, follow these important steps when making your holiday booking on Travelocity.co.uk.
  • Read our ?Booking Conditions? prior to making your holiday booking. These are available as a link on the Help tab.
  • Read the 'More information' section for the holiday that interests you. The section provides full details on pricing, flights, and hotel amenities. Please take note of any travel restrictions.
  • Record the number of passengers and all passenger names and ages where requested. This allows us to price your holiday correctly. Record passenger names as they appear on passports, as this information is provided to your tour operator and airline.
  • Review the items you are purchasing as they appear in your shopping basket. Review the booking details and price for accuracy.
  • Once your purchase is complete, you will be sent a confirmation e-mail regarding your holiday purchase. Please note that if your holiday was ?subject to availability?, the tour operator will advise you if they were able to confirm your holiday.
  • Please note that our holidays are non-transferable and non-refundable.

    • After you've booked

    How do I get confirmation of my order?

    The name of the tour operator along with their contact details is listed in the confirmation email that will be sent to you upon completion of your holiday booking on the website. The tour operator normally will contact you within 24 hours to confirm details of your holiday booking.
    If you do not receive your confirmation email, you can resend a copy of the email to yourself by clicking on the My Account tab.

    When will I receive the tickets?

    Your tour operator will provide you will all details regarding your tickets. Depending on the regulations of your airline, flight tickets may be issued as an e-ticket, delivered to you by post, or issued upon your departure at the airport.
    When your holiday is ?subject to availability?, and the holiday is not available as advertised on the website, the tour operator may, in some cases, offer you an alternative holiday option. If you accept the alternative, your tickets will also be issued as described above.

    When do I check in?

    As a general rule you should check in for a short-haul flight 2 hours before departure. For a long-haul flight you should check in 3 hours before departure. It is advisable to confirm your check-in time with your airline, as in exceptional circumstances a longer check-in time may be required (e.g. inclement weather or delays).
    If your question was not answered on this page and you have an emergency with an existing order, please contact our customer services department on 0871 472 5126.

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