Travel News & Alerts
All Help Topics
- Homepage
- Holidays
- Flights
- Hotels
- Cars
- Airport parking
- Travel news & alerts
Travelling to the United States
The Transport Security Administration (TSA) website shows some information regarding travelling to the United States.API - Advanced Passenger Information
Upon entry to the US you need to provide full details of where you will be staying on the first night, including the address and zip code (post code) of your accomodation.
Baggage and Passenger Screening
All Passengers and baggage are screened in US Airports.
Passengers
The Passenger screening process is similar to what you would expect to receive in the UK.
- 1. Outer Clothing and Carry On Luggage will be screened using an X-Ray Machine
- 2. You will pass through a metal Detector
- 3. Shoes are also to be screened using an X-Ray Machine
Baggage
Although all baggage is screened there are times where it willl have to be physically screened. If the bag is locked the TSA are allowed to cut off the locks.
The TSA have worked with some security companies and have produced some TSA Accepted Locks.
Restriced Items
As with the UK there are items which are prohibited in your hand luggage.
The TSA website has the following information:
With certain exceptions for prescription and over-the-counter medicines, baby formula and breast milk, and other essential liquids, gels, and aerosols, the following rules apply to all liquids, gels, and aerosols you want to carry through a security checkpoint.
1. All liquids, gels and aerosols must be in three-ounce or smaller containers. Larger containers that are half-full or toothpaste tubes rolled up are not allowed. Each container must be three ounces or smaller.
2. All liquids, gels and aerosols must be placed in a single, quart-size, zip-top, clear plastic bag. Gallon size bags or bags that are not zip-top such as fold-over sandwich bags are not allowed. Each traveler can use only one, quart-size, zip-top, clear plastic bag.
3. Each traveler must remove their quart-sized plastic, zip-top bag from their carry-on and place it in a bin or on the conveyor belt for X-ray screening. X-raying separately will allow TSA security officers to more easily examine the declared items.
Click here for More Information from the TSA Website
Visas
Depending on your status you may be required to have a Visa for entry to the United States. For more information please check this at the Foreign and Commonwealth Office or, if you are a non-UK National, your local embassy or consulate.
For more information on the US Requirements please visit the Transport Security Administration website.
General Enquiries
Booking
- What happens if I haven't received a confirmation email
- Can I change details of my booking?
- How do I know if my booking is confirmed?
- There is a mistake in my confirmation
- What payments do you take?
Registration and personal details
- I've forgotten my password
- I want to change my password
- I want to change my credit card details/and or address
- I want to change my login email address
Airport parking
- Is it necessary to pre-book
- How far in advance should I book
- How frequently do the transfer buses run
- What should I do when I get to the car park
- What special facilities exist for disabled passengers
- What credit cards do we accept
- How much discount am I entitled to
- Is the car park secure and insured/who is liable for any damage
- Why am I being charged for 8 (or 15) days when I am only going away for 7 (or 14)?
Other information
Booking
What happens if I haven't received a confirmation email?
If you have not received your confirmation email within 4 hours of making
a booking, please check your deleted items / 'Junk Mail' folder.
In order to protect you from junk mail, most email accounts offer a filter
service and it is possible that your confirmation has been mistakenly filtered
by this service. We also advise that you change your filter settings to allow
e-mail from Travelocity.co.uk .
Can I change details of my booking?
If you've made a mistake completing your order, or wish to cancel or amend your details please contact us by using the purchase history link from your account
How do I know if my booking is confirmed?
In order to complete your booking, you have to submit your credit card details and click on the "buy now" button. This will take you to our confirmation page on the website. Your booking is only complete once you have reached this confirmation page.
We will send you a confirmation email shortly afterwards.
Both the email and the confirmation page contain the details and price of
your booking, along with your order number. Please quote this order number
if you need to get in touch with us, as it will help us identify your order
quickly.
If you do not see the confirmation page or receive the confirmation email,
your booking may not have been confirmed. Please contact us by using the purchase
history link in order to verify this.
There is a mistake in my confirmation
If you see a mistake in your confirmation email, please contact us by using the purchase history. One of our agents will be more than happy to rectify this for you.
What payments do you take?
We accept Mastercard or Visa for all purchases, and American Express, Switch, Solo and Electron for some items. This is dependent on the particular supplier of the product/item you wish to purchase
Registration and personal details
I've forgotten my password
Very simply, if you click on the 'register|log in' link on the left of your page and enter your email address, we will re-send your password to your selected e-mail address.
I want to change my password?
If you want to change your password please click here and enter your current user name and password. You will be given the option to change your personal details.
I want to change my credit card details/and or address
If you want to change your credit card details or address click here and enter your current user name and password. You will be given the option to change your personal details.
I want to change my login email address
To change your login details, go to change my details on the left hand menu. After logging in, you can select change my email address from the main menu.
To change your newsletter email address you can click here.
Airport parking
Is it necessary to pre-book?
Yes, in order to secure your discounted price and to GUARANTEE your parking space. 'Turn Up' (or gate) prices are nearly always more expensive and airport car parks are increasingly fully booked well before your date of travel.
How far in advance should I book?
Book as early as possible in order to avoid disappointment.
How frequently do the transfer buses run?
When you book a car park where a transfer service is in operation, you will find the details of that service on your confirmation documents. Generally, transfers run between every five and every twenty minutes depending on the car park. We recommend you plan to arrive between thirty to forty minutes before your airline check-in desk opens.
What should I do when I get to the car park?
All of our secure car parks have a similar procedure, but for the exact details please refer to the brochure accompanying your confirmation voucher. Alternatively, you may find this information on our web site under the relevant car park information.
What special facilities exist for disabled passengers?
Most car parks have special arrangements for customers with disabilities. Please ensure that we are aware of these at the time of booking so we may contact BCP to ensure the car parks are also aware of your requirements prior to your arrival.
What credit cards do we accept?
We accept all major credit cards except Diners.
How much discount am I entitled to?
We have negotiated many levels of discounts to ensure you receive the best possible price and the highest quality of service available. As a result, your discount level will vary, depending primarily on the car park selected, the length of your stay and the time of year.
Is the car park secure and insured/who is liable for any damage?
All of BCP's car parks are secure with the majority manned 24 hours a day or being equipped with CCTV and are fully insured for any damage caused by BCP's operatives.
Why am I being charged for 8 (or 15) days when I am only going away for 7 (or 14)?
Parking is charged per day or part thereof, as opposed to per 24 hours. This means, for example, that Saturday to Saturday is a total of 8 days charge.
Should you have any further queries, or you have an emergency with an existing order, please use purchase history to contact our customer services department for the quickest reply.
Other information
What do I do if I have a complaint?
If any problems should occur whilst you are away, please contact the local supplier concerned immediately. If they are not able to solve the issue to your satisfaction, or if you wish to submit a complaint on your return please contact us by using our contact form feature within Purchase History
Can I use other Travelocity.co.uk sites?
Just click on the relevant country flag in the top right corner of the website homepage. All sites are in local languages and prices - they are not just translations of the UK site, they are websites based in the country itself with locally sourced deals. This is especially useful if you wish to check flights leaving from other countries.
How do I check it is safe to travel to my holiday destination?
If you are worried about safety in a holiday destination please check the Foreign Office website for the most up to date travel information. Click here and select a country.If this page has not answered your questions and you have an emergency with an existing order, please use purchase history to contact our customer services department for the quickest reply.
- International Sites:
