In the sale of charter flights Globepost Limited (part of the lastminute.com plc group) acts as agent for various third party suppliers. The contract for the charter flight will be between you and the relevant supplier and you will be subject to their terms and conditions. For your ease of reference those terms and conditions are listed below.

In addition as we incur cost in administrating cancellations and modifications, if you ask us to administer any relevant cancellation and/or amendment on your behalf we will charge an administration fee of £45. Please be aware that this fee will be in addition to any charge you may have to pay the supplier.

• Avro/Cosmos Terms
• Teleticket Terms
• Libra Terms
• Anatolian Sky Terms

1. Terms and conditions when the supplier is Avro/Cosmos

All bookings are subject to the following terms and conditions. Please read them carefully. In these terms and conditions "we", "us" and "our" means Avro PLC.

We sell charter flights. Your contract will be with us and is subject to the terms and conditions below.

1. The Head Office of Avro PLC & Cosmos Holidays plc is at Wren Court, 17 London Road,
   Bromley, Kent, BR1 1DE. Both companies are Registered in England – Avro No: 1779584,
   Cosmos No:209864 and our Registered Address is Prospect House, London Luton Airport,
   Luton, Beds LU2 9NU. Both Companies are members of ABTA:- Avro No:V1021, Cosmos
   No:V0531 When you buy an ATOL protected flight from us, you will receive a confirmation invoice
   or email from us (or from our authorised Travel Agent if you didn’t book direct with us) confirming
   your arrangements and your protection under our Air Travel Organiser’s Licence number .Avro
   ATOL:1939 - Cosmos ATOL 2375. In the unlikely event of our insolvency, the CAA will ensure
   that you are not stranded abroad, and will arrange to refund any money you have paid to us
   for an advance booking. For Further information, visit the ATOL website at www.atol.org.uk
   When your travel agent or we confirm your booking, a legally binding contract between you and
   us, comes into existence.

   Your contract with us and all matters and disputes which arise out of it is governed by English
   Law. We both agree that any dispute, claim or other matter by the English Courts unless you
   live in Northern Ireland or Scotland, in which case the courts of Northern Ireland or Scotland (as
   appropriate), deal with any disputes.

2. How do I make a booking?

   You can make your booking through a travel agent or by telephoning us direct or on our websites. All monies you pay to one of our authorised travel agents for your booking with us will be held by the agent, until they are paid to
   us or refunded to you. Full payment for bookings made via our Website is required at the time
   of booking. For all other bookings you must pay a deposit, you will be advised of the amount at
   the time of booking.
   In addition, payment of all applicable insurance premiums (if required) is due at the time you
   make your booking. You must pay the rest of your balance (if applicable) 8 weeks before you
   depart. If for any reason the balance is not received by us or your Travel Agent on time, we or
   your Travel Agent will write and tell you that the payment is overdue. If it is still not received by
   us or your Travel Agent within 7 days of the written reminder being sent out, we will be entitled to
   treat your booking as cancelled by you and keep your deposit. If we do not cancel straight away
   because you have promised to make payment, you must in addition pay the cancellation charges
   shown in section 7 depending on the date we reasonably treat your booking as cancelled. If you
   book your travel arrangements 8 weeks or less before departure, you must pay the full cost at
   the time of booking.
   Payment can be made by credit/debit card, but if you wish you may pay the balance by cheque or
   postal order. For any payments made by credit card, there will be a processing charge which will
   be advised to you at the time of booking.

3. Following confirmation of your travel arrangements, we will issue a confirmation invoice. Please
   check the invoice and all other documents you receive from us (including tickets and insurance
   details) as soon as you receive them. Contact us immediately if any information which appears
   on the confirmation seems to be incorrect or incomplete, as it may not be possible to make
   changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies
   in any document within ten days of our sending it out (five days for tickets).
   To the best of our knowledge all our published information is correct at the time of publication. It
   does not commit any of the carriers/independent organisations mentioned or any carrier whose
   services may be used by us in the course of any flights. Please note, advertised information
   and prices may have changed by the time you come to book your chosen travel arrangements.
   Whilst every effort is made to ensure the accuracy of information and prices, regrettably errors do
   occasionally occur. You must therefore ensure you check all details of your chosen arrangements
   with your travel agent or us at the time of booking. Where there appears to be an obvious pricing
   error your travel agent has an obligation to point out such pricing errors to us.
   Our Obligation To You

   Our Obligation To You

4. If we change or cancel your flight before you leave.

   We try to avoid making any changes to travel plans. However, as they are planned many months
   in advance occasionally, we have to make changes to and correct errors in published details
   both before and after bookings have been confirmed and cancel confirmed bookings. We must
   reserve the right to do so.
   Occasionally, we have to make a “significant change”. A significant change is a change made
   before departure which, taking account of the information you give us at the time of booking and
   which we can reasonably be expected to know we can reasonably expect to have a significant
   affect on your travel arrangements. Significant changes are likely to include the following changes
   when made before departure.
   A change in the time of departure or return by more than 12 hours from the original.
   A change of your departure airport (except between any of Gatwick, Heathrow, Luton and
   Stansted).
   A change of destination airport where the new destination airport is more inconvenient for you.
   A change in your flight from a day flight to a night flight if the time of your departure has changed
   by more than 4 hours. A night flight is one planned to depart from the UK between 22.00 and
   05.59 hours.
   If after making your booking we are advised that an aircraft will stop en route, we will advise
   you as soon as reasonably possible. However, such a change will not constitute a significant
   change.
   If we make a significant change or cancel your booking we will tell you as soon as possible. If
   there is time to do so before departure, we will offer you one of the following options.
   (1)(Significant changes) accept the change and receive compensation as shown in scale A below,
   or (2) cancel or accept the cancellation and receive a full refund with compensation as shown in
   scale B below or (3) (If we can, and there is time to do so before departure), we will also offer you
   at least one alternative charter flight of equivalent or higher standard (if this is less expensive than
   your original flight we will refund the difference but if it is more expensive we will not ask you to
   pay any more) together with compensation as shown in scale A/B below as appropriate.
   If you decide not to take the alternative we specifically offer you, you may purchase any other
   available flight from us at the applicable price. NB. The compensation shown below is the
   minimum we will pay you depending on the exact circumstances and the date the change or
   cancellation is made.

   Minimum Compensation for each full fare-paying passenger:

   Scale A: If you accept
   No. of days notice we give you before departure	Compensation in £'s sterling
   0 - 7 days	40
   8 - 14 days	30
   15 - 28 days	20
   29 - 42 days	15
   43 - 56 days	10
   56 days or more	Nil
   Scale B: If you cancel or accept the cancellation
   No. of days notice we give you before departure	Compensation in £'s sterling
   0 - 7 days	20
   8 - 14 days	15
   15 - 28 days	15
   29 - 42 days	5
   43 - 56 days	5
   56 days or more	Nil

   However, compensation will not be payable and no liability beyond offering the above mentioned
   choices can be accepted where we are forced to make a change or cancel as a result of any of
   the events listed in clause 5 (Important note) below. No compensation is paid for minor changes.
   A minor change is any change which we could not reasonably expect to have a significant effect
   on your travel plans. No compensation will be payable and the above options will not be available
   if we cancel as a result of your failure to comply with any requirement of these booking conditions
   entitling us to cancel (such as paying on time).
   Very rarely, we may be forced by “force majeure” (see clause 5) to change your return flight after
   departure but before the scheduled end of your time away. This is extremely unlikely but if this
   situation does occur, we regret we will be unable to make any refunds (unless we obtain any
   refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur
   as a result.
   At the time of making your booking direct with us or through your travel agent, we will advise the
   most up to date timings before the booking is confirmed. Timings are for guidance only and may
   change. The actual timings will be shown on your tickets, which you must check very carefully. It
   is possible that timings may be changed even after tickets have been dispatched - we will contact
   you as soon as possible if this occurs.

5. Important Note

   Except where otherwise expressly stated in these Booking Conditions, we regret we cannot
   accept any liability, pay compensation or welfare expenses where the performance of our
   contractual obligations is prevented or affected or you otherwise suffer any damage or loss as
   a result of circumstances or events beyond our control. Such circumstances and events include
   war, threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster,
   fire, technical problems with aircraft or transport, closure or congestion of airports, runways,
   bad weather, epidemics or health risks, insolvency of airlines and all similar events beyond our
   control.

6. If you want to change or cancel your booking.

   If you want to change your booking details in any way, we will try to help you, although we cannot
   guarantee that we will be able to do this. The following charges apply for changes in addition to
   any difference in price. If there is any increase in the fare available at the time you request any
   change, you will be liable to pay the higher fare. You will also have to pay any additional costs or charges incurred or imposed by any of our suppliers. We cannot transfer insurance premiums

   Name Change
   Time before departure when change request is received by us	Cost in £'s sterling per name change
   42 days or more	30
   15 - 41 days	30
   0 - 14 days	50
   Other Changes
   Time before departure when change request is received by us	Cost in £'s sterling per change
   42 days or more	30
   15 - 41 days	Cancellation charges apply
   0 - 14 days	Cancellation charges apply

   If you want to cancel the whole, or part of, your booking after we have accepted it, the passenger
   who made the booking must send signed instructions to your travel agent or us. We will ask you
   to pay cancellation charges on the scale shown below. These charges reflect our estimated loss
   as a result of dealing with your booking to the point of cancellation and any other losses we may
   have to pay.

   Cancellation charges	Avro charter
   Time before departure when we receive change request	Cancellation charges are shown as a percentage of the total booking cost (excluding any insurance premiums, credit card charges and amendment fees)
   42 days or more	Deposit + Amendment fees
   29 - 41 days	60%
   15 - 28 days	80%
   0 - 14 days	100%

7. Fees.

   Insurance premiums, credit card charges and amendment fees are not refundable in the event of
   your cancellation. However, if you have taken our travel insurance you may be able to recover the
   cancellation charges less the applicable excess from the insurance company depending on the
   reason for your cancellation. Claims must be made to the insurance company direct.

8. Travel Insurance

   When you book travel arrangements with us, you must take out the travel insurance we offer or
   another policy that offers the same or greater protection. You have the right to cancel the policy
   you purchase from us, and receive a full refund if you cancel our insurance within 14 days of
   making the booking, providing that you have not travelled or made a claim on the policy. The
   cost of medical treatment, repatriation and other services overseas can be high. An insurance
   policy cannot be transferred to another person under any circumstances. Please read your policy
   details carefully and take them with you on holiday. It is your responsibility to ensure that the
   insurance cover you purchase is suitable and adequate for your particular needs. We do not
   check alternative insurance policies.

9. Behaviour.

   You or any member of your party may be prevented from travelling or continuing with your travel
   arrangements if the behaviour of the person(s) concerned is causing or is likely to cause, in the
   opinion of any person in authority, danger, distress or annoyance to themselves or any other
   person(s) or damage to property. In this case we and/or the carrier and/or other will (including any
   return journey) and will not be liable to make any refunds, pay any compensation or meet any
   costs the person(s) concerned has to pay as a result. You or the person(s) concerned must pay
   any costs incurred by us as a result.
   When you book with us, you accept responsibility for any damage or loss caused by you or any
   member of your party. Full payment for any such damage or loss must be paid direct at the time
   to us or to any other supplier or any person in authority. If you fail to do so, you will be responsible
   for meeting any claims subsequently made against us (together with our own and the other party’s
   full legal costs) as a result of your actions.

10. Travel Documents.

    The passport, visa and health requirements applicable at the time of printing to British citizens for
    the flights we offer are shown, on the Foreign and Commonwealth Office website: www.fco.gov.
    uk. A full British passport presently takes approximately 12 weeks to obtain although at certain
    times of the year this may be longer. Requirements may change and you must check the up to
    date position in good time before departure. The name and initials on your passport must exactly
    match those on the ticket or the person concerned will be refused carriage. British Citizens must
    hold a 10-year British Passport valid for at least 6 months after their return date of travel, and for
    certain destinations longer.
    If you are travelling to the USA every traveller (including children) must have their own machine readable passport. If you are unsure whether your passport is machine readable, please ask
    at the time of booking. Anyone without a machine-readable passport will need a visa to travel
    to the USA. Please ask at the time of booking for further details. ALL travellers to the USA
    MUST secure an ESTA (Electronic System for Travel Authorisation) a minimum of 3 days prior to
    departure. You must register on https://esta.cbp.dhs.gov
    Information on health is available from the Department of Health in their leaflet “Health Advice for
    Travellers” available free from your local DoH office, or by calling 0800 555 777, on their website:
    www.nhs.uk/healthcareabroad where you will also find all the information you need about how
    UK Residents can obtain free or reduced cost healthcare when visiting a European Union country
    using an EHIC Card. You can get a card from the NHS Website or by calling 0845 606 2030.
    It is the party leader’s responsibility to ensure that all members of the party are in possession
    of all necessary travel and health documents before departure. If you or any member of your
    party is not a British citizen or holds a non-British passport, you must check passport and visa
    requirements with the Embassy or Consulate of the country(ies) to or through which you are
    intending to travel.

11. Special Requests.

    We will try to pass on any special requests you tell us about when you book but we cannot
    guarantee they will be met. We will not always be able to tell you before you leave if we cannot
    meet your special requests. If your special request is vital, it must be specifically agreed with us
    before or at the time you book your travel arrangements. We promise to comply with any special
    request which we have specifically agreed. General confirmation that a special request has been
    noted or passed on to the supplier or the inclusion of a special request on your Confirmation
    or any other documentation is not confirmation that the request will be met. Unless and until
    specifically confirmed, all special requests are subject to availability.
    From time to time Airlines may change their conditions of carriage. Most Airlines charge a fee for
    the carriage of golf clubs and/or other named items. Please note that some Airlines now levy an
    administration fee, which is non-refundable, for the provision of oxygen.

12. If you have a problem.

    If you have a problem with any aspect of your flight, you must report it to the Airline or other
    supplier or their agent as soon as possible, certainly within 7 days. If your problem cannot be
    resolved, you must write to our Customer Services Department within 28 days of the date you
    travelled on the flight on which you experienced the problem, providing your booking reference.
    We regret we cannot accept any liability if you fail to notify the complaint or claim entirely in
    accordance with this clause. Disputes arising out of or in connection with your contract that cannot
    be amicably settled may be referred to arbitration if you so wish under a special scheme arranged
    by the Association of British Travel Agents and administered independently by the Chartered
    Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration
    on documents alone with restricted liability on the customer in respect of costs. Full details will
    be provided on request or can be obtained from the ABTA website (www.abta.com). This scheme
    does not apply to claims for an amount greater than £5,000 per person. There is also a limit of
    £25,000 per booking form. Neither does it apply to claims, which are solely in respect of physical
    injury or illness or their consequences. The Scheme can however deal with compensation claims
    that include an element of minor injury or illness subject to a limit of £1000 on the amount the
    arbitrator can award per person in respect of this element. The application for arbitration and
    statement of claim must be received by the Chartered Institute of Arbitrators within 9 months of
    the date of your return flight. Outside this time limit arbitration under the Scheme may still be
    available if we agree, although the ABTA Code does not require such agreement.

13. Flight Information.

    The flights referred to are planned to be operated by UK and European charter airlines including
    our sister company Monarch Airlines. We are not always in a position to confirm the airline, aircraft
    type and airport of destination which will be used in connection with any flight. We reserve the
    right to change airlines, aircraft types or destination airport at any time. Except for a change of
    destination airport, any such change will not constitute a significant change entitling you to cancel
    or take an alternative flight without paying our normal charges. All UK Charter Airlines have a
    strict no smoking policy throughout the aircraft.
    In accordance with EU Directive – (EC) No.2111/2005, Article 9, we are required to bring to your
    attention the existence of a ‘Community list’, which contains details of air carriers that are subject
    to an operating ban within the EU Community. The Community list is available for inspection at
    www.europa.eu.int/

14. Conditions of suppliers.

    Independent suppliers provide the services, which make up your flights. Those suppliers provide
    these services in accordance with their own terms and conditions. Some of these terms and
    conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable
    International. Copies of the relevant parts of these terms and conditions are available on request
    either from us or from the supplier concerned.

15. Liability.

    In respect of the Charter flights we sell we enter into a direct contract with you to ensure that
    you are protected by CAA ATOL Regulations (see clause 1 above). In the event that we are
    found liable in relation to the flight itself or for the airline’s acts or omissions in any respect
    or on any basis whatsoever, the maximum amount of compensation we will have to pay you
    will be limited to the maximum amount the airline would have to pay you in accordance with
    applicable International Convention(s) or Regulation(s) (for example, the Warsaw Convention
    as amended, and the Montreal Convention 1999 for international travel by air and/or for airlines
    with an operating licence granted by an EU country, the EU Regulation on Air Carrier Liability
    No. 2027/97 as amended by EC Regulation No. 889/2002 for national and international travel
    by air). Please note, the airline is also entitled to limit its liability to you in accordance with such
    applicable International Convention(s) or Regulation(s). Where an airline would not be obliged to
    make any payment to you under the applicable International Convention or Regulation in respect
    of a claim or part of a claim, we similarly are not obliged to make a payment to you for that
    claim or part of the claim. Similarly, any claims under EC Regulation 261/2004 – the Denied
    Boarding Regulations 2004 must be pursued directly with the airline responsible. When making
    any payment, we are entitled to deduct any money which you have received or are due to receive
    from the airline for the complaint or claim in question.

Air carrier liability notice for passengers and their baggage.

NB. The information notice below is required to be given by European Community Regulation
(EC) No. 889/2002. This notice cannot be used as a basis for a claim for compensation, nor to
interpret the provisions of the Regulation or the Montreal Convention. It does not form part of
the contract between the carrier(s) and you. No representation is made by the carrier(s) as to the
accuracy of the contents of this notice.
Please note however that the notice is inaccurate. It states that for damages up to 100,000
SDRs the air carrier cannot contest claims for compensation. However, the Regulation and the
Montreal Convention state that for damages up to 100,000 SDRs in respect of death or bodily
injury caused by an accident on board the aircraft or during embarking or disembarking, the
carrier cannot exclude or limit its liability except where there is contributory negligence. Also
the limit of the air carrier’s liability for baggage delays, destruction, loss or damage to baggage
is 1,000 SDRs in total and not, for example, 1000 SDRs in respect of delay and 1000 SDRS in
respect of damage where both have occurred to the same baggage. The statement that if the
name or code of an air carrier is indicated on the ticket, that carrier is the contracting carrier, does
not apply in all cases.

Compensation in the case of Death or Injury

There are no financial limits to the liability for passenger injury or death. For damages up to
100,000 SDRs (approx. £ 82,000) the air carrier cannot contest claims for compensation. Above
that amount, the air carrier can defend itself against a claim by proving that it was not negligent
or otherwise at fault.

Advance Payments

If a passenger is killed or injured, the air carrier must make an advance payment to cover
immediate economic needs within 15 days from the identification of the person entitled to
compensation. In the event of death, this advance payment shall not be less than 16000 SDRS
(approx. £13,000).

Passenger Delays

In case of passenger delays, the air carrier is liable for damage unless it took all reasonable
measures to avoid the damage or it was impossible to take such measures. The liability for
passenger delay is limited to 4150 SDRS (approx. £3,500).

Baggage Delays

In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures
to avoid the damage or it was impossible to take such measures. The liability for baggage delay
is limited to 1000 SDRs (approx. £850).

Destruction, loss or damage to baggage

The air carrier is liable for destruction, loss or damage to baggage up to 1000 SDRs (approx.
£850). In the case of checked baggage, it is liable even if not at fault, unless the baggage was
defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for Baggage

A passenger can benefit from a higher liability limit by making a special declaration at the latest at
check in and by paying a supplementary fee.

Complaints on Baggage

If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to
the air carrier as soon as possible. In the case of damage to checked baggage, the passenger
must write and complain within seven days, and in the case of delay within 21 days, in both cases
from the date on which the baggage was placed at the passenger’s disposal.

Liability of contracting and actual carriers

If the air carrier actually performing the flight is not the same as the contracting air carrier, the
passenger has the right to address a complaint or make a claim for damages against either. If
the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air
carrier.

Time limit for action

Any action in court to claim damages must be brought within two years from the date of arrival of
the aircraft, or from the date on which the aircraft ought to have arrived.

Basis for the information

The basis for the rules described above is the Montreal Convention of 28 May 1999, which is
implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC)
No 889/2002) and national legislation of Member States.

Essential Information

1. What's included in the price?

   Flight(s) to and/or from your resort airport. All Airport and security charges in the UK and abroad
   and compulsory Government Taxes including VAT.
   A baggage allowance on all flights, of 20 kilos per person (excluding infants) unless otherwise
   stated on your ticket. In addition to this you are permitted one small piece of hand baggage per
   person e.g. camera or handbag.

2. And What's Extra?

   i) Travel insurance: see section 8
   ii) An administration fee if tickets are collected at the airport. Please ask at the time of booking
   for further details.
   iii) Excess baggage charges and fees for carriage of sport or other equipment. Most Airlines levy
   a charge for the carriage of golf clubs, please contact us on 0871 4238 551 for further information
   and prices.
   v) Anything else not specifically included in the cost of your chosen flights
   vi) An arrival tax of £10 is required in Turkey, payable in sterling, Scottish notes or Euros.

3. When can I expect to receive my tickets?

   Normally, you will receive your charter tickets about 3 weeks before departure. If you book your
   flights close to your departure date, it may be necessary to collect your tickets at the point of departure and a fee for this service will be charged at the time of booking

4. Infants.

   One infant less than 2 years old on the date of the return journey, may sit on a parent’s lap on a
   flight for which there will be a fee. You may purchase a seat for your infant provided you bring
   along an approved child’s car seat. Further information is available upon request. An infant
   requires a passport.

5. Unaccompanied Minors.

   We do not accept bookings for any children travelling alone under 16 years of age on the date
   of travel unless accompanied by an adult aged 18 years or over. Please contact us for more
   details.

6. When should I check in?

   Please check-in for your flight approximately 2.5 hours before the departure time on your ticket.
   We are unable to confirm specific seats. If you arrive at the Airport later than the specified
   check-in time we will not accept responsibility if you are unable to travel. Your ticket cannot be
   transferred or refunded. For security reasons all members of your party should be present when
   checking in for a flight.

7. Information about my destination.

   There may be information from the Foreign Office relating to the country you are visiting. For
   details you can check on CEEFAX BBC2 pages 470 onwards, or by telephoning the Foreign
   Office on 0845 850 2829 or visiting their Website at www.fco.gov.uk. You can also contact your
   travel agent.

8. Are there any health regulations?

   If you are pregnant then, please check to ascertain whether the airline on which you will be flying
   will accept your reservation as restrictions may apply, before you confirm your booking. Lengthy
   periods of immobility can increase the risk of Deep Vein Thrombosis (DVT), but there are simple
   steps you can take to reduce susceptibility. Take plenty of non-alcoholic drinks; get up and move
   about whenever possible, do some simple leg and foot exercises. Your airline may demonstrate
   the type of exercise. Consult your GP if you are concerned about your fitness to fly.

2. Terms and conditions when the supplier is Teleticket

When you make a booking you guarantee that you have the authority to accept, and do accept on behalf of your party, these Terms and Conditions. You also guarantee that you are at least 18 years of age. Please therefore read these Terms and Conditions carefully. All flight bookings are made by you and accepted by us subject to these Terms and Conditions. Any variations to these Terms and Conditions shall only be valid if they agreed to by a director of the company (detailed below) in writing.

Your contract for your flight is with Airborne Representation Limited T/A Teleticket (company registered number: 05991705), whose principal office is at 4th Floor 20 New Road Brighton, BN1 1UF. When you buy an ATOL protected air flight from Teleticket you will receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 9412. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking. For further information, visit the ATOL website at www.atol.org.uk. The price of our air flight includes the amount of £1 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. It is also agreed by both parties that this contract is deemed to have been made at our offices and is subject to the laws of England and any dispute or claim under it will be submitted to the non-exclusive jurisdiction of the English courts (if you live in England or Wales) or the Scottish courts (if you live in Scotland). Any money paid by a customer to a travel agent in respect of flights is held by the travel agent on our behalf under the standard terms which apply to our ATOL licence issued by the Civil Aviation Authority.

When you book a flight with us you accept responsibility for the proper conduct of you and your party. We reserve the right to terminate your booking, or that of any member of your party, due to misconduct.

1. Making your reservation.

   a) Once we have accepted your booking electronically or in writing, or we accept your travel booking via your travel agent, a contract comes into existence between us incorporating these Terms and Conditions.
   b) If you book a ‘Super Value’ flight with us, the cost of the flight is payable in full at the time you book your flight. ‘Super Value’ tickets cannot be changed or altered in any way once your booking has been confirmed and payment in full for the ’Super Value’ ticket has been received.
   c) If you book a ‘Value Fares’ flight with us and your booking is accepted more than 8 weeks before departure, a deposit of £75 per person in part payment of the price of your flight is payable within 7 days of the acceptance of your booking. The balance of the price is payable not less than 8 weeks before your departure. ‘Value Fares’ tickets are subject to the cancellation policy set out in these Terms and Conditions.
   d) If your booking for a Value Fares flight is accepted within 8 weeks of departure, full payment for your flight is due at the time your booking is accepted by us.
   e) If we do not receive the deposit and/or the final payment by their due dates, we reserve the right to treat your booking as cancelled and levy any applicable cancellation charges.
   f) Please note that you will not receive a reminder that the final payment is due and payment must be received by us in sufficient time to allow for clearance by the due date for payment.
   

2. Prices and costs

   The costs of your flights are as listed on our website and as detailed in your booking. There may be additional costs that you will have to pay in connection with your flight or holiday, including but not limited to:

   a) A charge for infants under two years (see Clause 11)
   b) Excess luggage charges and fees for carriage of sport or other equipment.
   c) Special catering requirements or other particular requests.
   d) Please note, your airline may not provide a meal, hence the airline may charge when applicable. Please check at the time of reservation. The airline may change its policy on providing a meal / catering / service on board and Teleticket are unable to offer any form of refund or compensation in the event of these policy changes by the airline.
   e) Upgrades or individual benefits offered by airlines which are not offered to us for onward sale to you.
   f) Checked baggage charges, if applicable.

   The cost of your flight includes all applicable taxes and fuel supplements. If you wish to pay for your booking using a credit card, we will charge you a percentage of the cost of the flights to you at the time of taking your payment for the flights, as notified to you at the time of your booking. We reserve the right to alter the price of your flight as shown on the website and you will be advised of the correct cost at the time of booking. Once you have made your booking and paid a deposit (or in the case of Super Fares flight, paid the cost of the flight in full), we will not increase the price of your transport arrangements. Changes in transportation costs, including the cost of fuel, taxes or other fees chargeable such as landing taxes or embarkation fees, mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 30 days of your departure. We will absorb and you will not be charged for increased costs up to a total amount which is equal to 2% of the price of your confirmed transport arrangements (which excludes insurance premiums and any amendment charges). If increased costs exceed the 2% will we levy a surcharge for this sum, plus an administration charge of £1.00.

   If any surcharge is greater than 10% of the cost of your transport arrangements (which excludes insurance premiums and any amendment charges) you will be entitled to cancel your booking and receive a refund of all monies paid to us except for amendment charges. You have 7 days from the issue date printed on the surcharge invoice to tell us if you want to cancel your booking for this reason. If you do not do so, we are entitled to assume you do not wish to cancel and will be liable to pay the surcharge. Any surcharge must be paid with the balance of the transport arrangements (if this is for Value Fares flights when a deposit and balance are payable separately) or within 7 days of the issue date printed on the surcharge invoice, whichever is the later. We shall not levy a surcharge within 26 days of departure. If the price of your Value Fares flight go down due to the changes mentioned above, by more than 2% of the cost of your flight, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel arrangements due to contractual and other protection in place.

3. If you wish to change your flight

   Tickets are prima facie evidence of the contract between us and you and will only refer to the person(s) travelling under that ticket.

   Super Value flights
   Super Value flights cannot be changed once booking confirmation has been sent by us for your booking.

   Value Fares flights
   If after we have issued the written confirmation of your booking to you, want to change your flight, we will do our best to meet your requirements, but we cannot guarantee that we will be able to do this. If the charge involves a reduction in passenger numbers then these will be subject to our cancellation policy as set out in these Terms and Conditions. If we are able to change your flights, we shall be entitled to charge an administration fee of £60 per passenger, together with any additional cost of the fare for the changed flight.

4. If you wish to cancel your booking

   If you wish to cancel your booking for you or on behalf of any other member of your party, written notice must be sent to us at our principal offices by recorded delivery, facsimile or email. The cancellation is only effective from the date written notice of cancellation is received in our offices. In the event of cancellation the following charges apply:

   If you wish to cancel your Super Value flight, then the cancellation charges application to the cancellation of your booking are 100% of the price paid for the flight after the booking has been accepted by us.

   If you wish to cancel your Value Fares flight then the cancellation charges applicable to the cancellation of your booking are calculated as follows. The charge depends on the period of time between when we receive your notice of cancellation before the departure date. Cancellation charges are a percentage of the total booking cost as follows:

   Outside 42 days	loss of deposit
   Between 36 - 41 days	80% cancellation charge
   Between 0 - 35 days	100 cancellation charge

   Any administration charges incurred prior to the cancellation of a booking must be paid in full by you when the booking is cancelled.

5. If we alter your booking

   The flights are planned many months in advance and occasionally we have to make changes to your flight. We may need to makes changes that are not significant and to correct minor or obvious errors in your booking details at any time without liability to you. We reserve the right to make such changes for any reason whatsoever at any time. Most changes are of a minor nature and we will advise you or your travel agent of them as soon as possible before your departure or your return. Flight timings and departure airports are for guidance only. The details as then known will be stated on your latest dated documentation that should be checked when you receive it, or will be notified to you as soon as reasonably possible if there is time before your departure and in all cases at check-in or at the boarding gate. Any changes to your flight will fall into one of the categories below.

   Minor change
   a) Change of time of departure or return flight by less than 12 hours.
   b) Change between London airports of Gatwick, Luton, Heathrow or Stansted, or where a coach transfer is provided.
   c) Changes to aircraft type, airline / carrier and catering details.
   If we advise you of a minor change you may cancel your booking, but full cancellation charges will apply, in accordance with Clause 4, however compensation payments will not apply.

   Intermediate change
   Any change of more than 12 hours and less than 15 hours is classed as an Intermediary change and you will be offered the opportunity to cancel your booking with a full refund of all monies paid, however we will be under no further liability to you whatsoever. If we have to make an intermediary change compensation payments will not apply.

   Major change
   If we make a major change to your flight, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. Major changes to your booking will not be made 14 days prior to departure unless for reasons of force majeure.
   a) Change of time of departure or return flight by more than 15 hours from the original time.
   b) Change of UK departure airport (except between Gatwick, Luton, Heathrow and Stansted), where a coach transfer is provided.
   c) Change of your chosen resort airport.

   Should you decide not to accept an intermediary or major change that is advised to you prior to your departure you may cancel your booking within either 7 days of the receipt of notification thereof, or 3 days of the receipt of notification thereof if departure is within 7 days of the notification of the change, but no later than the day before departure and we will refund all monies paid by you unless a more suitable flight becomes available in the interim. You have the choice of either accepting the change of arrangement, accepting an offer of alternative travel arrangements of comparable standard from us (if available) or cancelling your booked flight and receiving a full refund of monies paid. If we do not receive notification within these timescales we shall be entitled to assume the change has been accepted and no monies will be refunded. Your notification of cancellation must be sent to our operations department by recorded letter, facsimile or email. Compensation payments will be made when a major change arises, except where the major change arises due to reasons of force majeure, in line with the following compensation scales.

   Period before scheduled departure date, within which notification of change is received by you or your Travel Agent, Compensation per person will be:

   More than 6 weeks	loss of deposit
   Between 4 - 6 weeks	£10
   Between 1 - 4 weeks	£15
   Less than 1 week	£30

   Compensation that we offer does not exclude you from claiming more if you are entitled to do so. Teleticket does not offer compensation for inconvenience or loss of personal / business time caused by schedule changes or flight delays. Similarly, it is not possible to obtain refunds for any unused accommodation or facilities in the event of any schedule changes or delays.

   When you accept the major or the intermediate change, the contract between us will be varied to incorporate the change.

6. If we cancel your booking

   We will not cancel your booking after the date specified on the final invoice for payment of the full balance (for Value Fares, or for the full price of Super Value fares as applicable) unless that balance has not been paid or such cancellation is due to reasons of force majeure. For the purpose of this section a cancellation includes a change of flight time of more than 24 hours or a change of airport to one which is substantially less accessible to you which does not include changes between Gatwick, Heathrow, Luton and Stansted or where coach transfers are offered. If we are forced to cancel your booking for any reason after the date on which final payment is due then we will offer an alternative flight of equivalent value or a flight of lesser value and refund the difference (if available) or make a full refund of all monies paid if either there is no alternative flight or the alternative flight is unacceptable to you.

   ‘Force majeure’ means any unusual or unforeseen circumstances beyond our control, including (without limitation) war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, civil strife, technical problems with aircraft or transport, closure or congestion or airports or ports, bad health risks or other similar events beyond our control.

7. Liability

   You are responsible for ensuring that you and all members of your party comply with these Terms and Conditions and any other rules, laws, regulations or orders in relation to your booking.

   If the contract we have with you is not performed or is improperly performed by us or our suppliers, we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However, we will not be liable to you where any failure in the performance of the contract is due to:
   (i) you, or a third party unconnected with the provision of the travel arrangements, and where the failure is unforeseeable or unavoidable; or
   (ii) unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or
   (iii) an event which we or our suppliers, even with all due care, could not foresee or forestall.

   Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of two times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:
   (a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
   (b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail, the Warsaw Convention in respect of liability of air carriers and for luggage during flights and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

   You can ask for copies of these international conventions from our principal office set out above.

   The flights detailed on our website are planned to operate by UK and European charter airlines. We are not always in the position to confirm the airline, aircraft type and airport of destination which will be used in connection with a flight. We reserve the right to change airlines, aircraft type or destination airport at any time. Except for a change of destination airport, any such change will not constitute a major change entitling you to cancel or take an alternative flight without paying charges as set out in these Booking Terms and Conditions. All UK charter airlines have a strict no smoking policy throughout the aircraft.

   In accordance with EEC Directive (2111/2005), Article 9, we are required to bring to your attention the existence of a ‘community list’, which contains details of air carriers that are subject to an operating ban within the EU Community. The Community list is available for inspection at www.europa.eu.int.

   Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your flight cost from us. Your right to a refund and/or compensation from us is set out in Clauses 5 and 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 020 7240 6061 (http://www.auc.org.uk).

8. Check-in

   Remember, flight timings in our brochures and on our website are for guidance only and are subject to change. The times quoted on your documentation are local times. All passengers must check in at least 120 minutes (2 hours) before the latest flight departure time advised by us regardless of any delay, or any such other period notified to you by us. Seats are not pre-bookable and you are therefore more likely to get the seats which meet your requirements if you check in early. If your outbound reservation is not used, then your inbound reservation is automatically cancelled. We will not be responsible if you arrive late for the specified check-in time or for the flight, nor can we accept any responsibility for any loss by you of your holiday travel tickets, vouchers or coupons.

   There are a number of reasons for which you could be refused boarding or entry:

   (a) If you arrive late for the specified check-in time. We accept no responsibility should you be unable to board the aircraft for any reason. Your ticket is not transferable.
   (b) If you do not hold a valid passport and/or visa required for entry or exit from the country of origin or destination or have insufficient funds (see Clause 9).
   (c) If in the opinion of a person in authority you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers our responsibility for your holiday will immediately cease.
   (d) If you fail to co-operate with airport authorities who have powers of stopping and searching persons or luggage under the UK Aviation and Security Act 1990.
   

   In any of the above circumstances we will not be responsible for any costs you may incur nor will we make any refunds to you in relation to these incidents.

9. Travel documents

   The passport, visa and health requirements at the time of booking for flight we offer are shown on the Foreign and Commonwealth Office website (www.fco.gov.uk). It is your responsibility to ensure that you and all members of your party are in possession of all necessary travel and health documents, and in compliance with any other immigration requirements, before travel. If you or any member of your party is not a British Citizen or holds a non-British passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) to or through which you are intending to travel. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

10. Special Requests

    We will try to meet any special requests you tell us about before you leave but we cannot guarantee these. If we cannot meet your special request, we will not pay any compensation and will not have any liability. We will not always be able to tell you before you leave if we cannot meet your special requests.

11. Infants

    One infant less than 2 years old on the date of the return journey may sit on a parent’s lap on a flight and will be charged an administration fee. You may purchase a seat for your infant provided you bring along a child’s car seat approved by us. Further information is available upon request.

12. Unaccompanied minors

    We do not accept bookings for any children travelling alone under 16 years of age on the date of travel unless accompanied by an adult aged 18 years or over. Please contact us for more details.

13. Complaints

    In the unlikely event that you have a complaint about any aspect of your travel arrangements and in order that we have the opportunity to investigate any problems, any comments should be raised at the earliest opportunity at a local level in order to see whether such complaint can be dealt with at the time of such an incident occurring. If your complaint cannot be resolved locally, you must make any such complaint to us in writing within 28 days of your return to the UK. If you do not send us notification of your complaint within this time then this may affect our ability to resolve your complaint under these Terms and Conditions. Please write to our Customer Relations Manager, 4TH Floor, 20 New Road, Brighton, BN1 1UF quoting your booking reference number when making any such complaint.

14. Travel insurance

    You must take out travel Insurance and it is entirely your responsibility to deal with this and to ensure that you have sufficient cover for your needs.

15. Health regulations

    You are recommended to obtain a copy of the leaflet "Health and Advice for Travellers" published by the Department of Health which is available from most post offices or by telephoning: 0800 555 777, prior to travel. If you are pregnant, before confirming your booking please check to ascertain whether the airline on which you will be flying will accept your reservation as restrictions may apply.

16. Data protection

    Personal data collected by us about you and those in your party will be collected and used in accordance with our Privacy Policy available on our website.

3. Terms and conditions when the supplier is Libra

Fair Trading Conditions

The following conditions form the basis of the contract between you and LIBRA HOLIDAYS LTD and will be subject to English Law and jurisdiction. We are a member of ABTA (membership no V0688) and are currently holding ATOL No 324 issued by the Civil Aviation Authority, which provides for your protection in the unlikely event of our insolvency. The CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking. For further information, visit the ATOL website at www.atol.org.uk.

1. Our Agreement with You

   When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. You will also become directly responsible for the payment of the total price and if applicable and appropriate, any cancellation charges. A contract will exist as soon as we issue our confirmation invoice. In the event that your booking is made via Viewdata by a travel agent a contract will exist once you ask the travel agent to confirm the booking on Viewdata and a booking reference has been issued to you subject to paragraph 24 below (system errors).

   This contract is made on the terms of these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English Courts at all times.
   Written consent from parent / legal guardian is required for any travellers under the age of 18 who are travelling without their parents or legal guardians.

2. If you change your booking

   If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Please note that it is not possible to change your holiday from one season to another, for example, you cannot change a 2003/4 holiday for a 2004/5 holiday. Such alterations will be considered cancellations. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge, these are detailed below, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements (e.g. Apex Tickets) cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge.For scheduled flights, name changes must be notified to us at least 35 days before the departure date and a fee of £20.00 per name change will be charged. Any amendments to names within 35 days of the departure date (for scheduled flights) will mean that the flight will have to be cancelled and re-booked and appropriate cancellation charges will apply (please refer to condition 4).Charges for alterations will apply as follows. If you make any alteration to your holiday after we have confirmed your booking, other than increasing the numbers in your party or adding a service to your booking, an amendment fee of £15.00 per person named on the booking will be charged (maximum £90.00).

   For changes within 8 weeks of the departure date, other than a name change, you will be liable to pay cancellation charges (please refer to condition 4).

   Name changes will be accepted up to 3 weeks before your departure date and a charge of £20.00 will be applicable for each name change. A charge of £50.00 will be levied where name changes are made within 3 weeks of the departure date. This includes changing a name from your maiden name to your married name.

   If the holiday price depends on the number of persons booked into an accommodation and you wish to change that number of persons, the price will be calculated on the basis of the new party size. Any increase in price per person as a result of part cancellation is not a cancellation charge. It is a price adjustment resulting from the amendment to the number of persons travelling.

   IMPORTANT NOTE: ALL AMENDMENTS MUST BE CONFIRMED IN WRITING BY FAX OR POST BY THE LEAD NAME ON THE BOOKING OR HIS/HER TRAVEL AGENT. IF A FAX IS USED AS THE APPROPRIATE METHOD OF CANCELLATION, YOU/THE TRAVEL AGENT ARE ADVISED TO KEEP A COPY OF THE FAX CONFIRMATION AS THIS MAY BE REQUIRED FOR PROOF IN THE UNLIKELY EVENT OF ANY DISCREPANCIES.

3. If you cancel your flights

   You may cancel your travel arrangements at any time. Your travel arrangements may not be cancelled by anyone else in your party unless we have express written permission from you to do so. All cancellations must be notified to our office in writing by the lead name on the booking or your travel agent and should be marked 'URGENT - CANCELLATION NOTIFICATION'. Cancellations can also be made by fax by you or your travel agent and must be marked the same way. Once again, we would advise you or your travel agent to keep a copy of the fax confirmation for your own purposes.

   The effective date of cancellation will be when the notification is received by Libra Holidays.

   Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in the table below:

   Notification period	cancellation charge
   More than 56 days	loss of deposit
   More than 29 days	40%
   More than 14 days	60%
   More than 7 days	80%
   6 days or less - no show	100%

   PLEASE NOTE: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Any insurance premium paid to us is non-refundable in the event that you cancel your travel arrangements.

4. Your responsibilities

   (a) You must ensure that you and the rest of your party have valid passports and appropriate visas (please refer to condition 16).
   (b) You should check what vaccinations are required for your chosen destination with your doctor. Vaccination information given in our brochure is correct at the time of going to print but may be subject to change and should be used as a guideline only.
   (c) Airline regulations state that women 28 weeks or more into pregnancy at the time of return travel must have a doctor's certification that they are fit to travel. Normally, permission to travel is refused after 32 weeks. We can only accept your booking upon the clear understanding that we cannot be liable if any airline refuses to accept you or any member of your party as a passenger for this reason.
   (d) You must be responsible for the behaviour of yourself and your party. (Please refer to condition 9).
   (e) You must tell us if you have an existing medical problem or disability that may require assistance before you book your holiday. We may refuse to accept physically disabled customers or customers confined to a wheelchair who do not tell us before they book, or if we feel the holiday you choose is not suitable for you without a suitably qualified travelling companion. Please refer to condition 21

5. If we change or cancel your flight

   It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. If we make a major change, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available. If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.

   We also reserve the right to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will endeavour not to cancel your travel arrangements, except for reasons of force majeure or failure by you to pay the final balance.

   Please note that carriers such as Airlines used in the brochure may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard or higher within the same resort area.If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements from us if available or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below.

   Notification period	compensation per person
   56 days and over	nil
   between 56 to 28 days	£10.00
   between 27 to 14 days	£20.00
   13 and 1 day or notice in resort	£30.00

   Major changes may include the following:

   • We need to change your flight departure time by over 12 hours
   • We have to change your accommodation to that of a lower rating/classification
   • We have to change your holiday to a different country or different area of the same country

   No claim for additional expenses or other compensation will be considered. For example, if you decide to cancel your travel arrangements instead of accepting the alternative we have offered and you then book a more expensive holiday, we would not consider any claim for the difference in price you have paid.

   IMPORTANT NOTE: Compensation payments do not apply to circumstances beyond our control (force majeure). We can cancel your holiday in the following circumstances: war, threat of war, riots, civil strife or terrorist activity, industrial disputes, natural or nuclear disasters, fire, technical problems with transport, go slow, airport closures, bad weather conditions and similar events beyond our control.

6. Our liability to you

   We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described in this brochure. If any part of your travel arrangements are not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of £5,000.

   We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law.

   We cannot accept liability in the following circumstances:
   A If you or any member of your party is at fault.
   B If the failure is the fault of someone else not connected with providing the services that make up the holiday that we have confirmed to you.
   C Any unusual or unexpected circumstances beyond our control, which we could not have avoided, even if we had used all possible care.
   D Any event that the service supplier or we could not help, expect, or prevent.We will of course use our best endeavours to offer our assistance if you suffer difficulty whilst on holiday. If you, or any member of your party, suffer illness, personal injury or death, through no fault of your own, during your holiday which arises out of an activity which is not part of the holiday arrangement, we will help you organise any claim you may have against anyone else. The extent of our assistance in this respect may include the provision of translation services, communicating with authorities and others in foreign resorts and recommending foreign lawyers if this is appropriate. We will not pay more than £5,000 for your booking. We cannot accept liability for any payment unless you have told us within 90 days of the incident that you want to make a claim and we have given our written permission. We may ask you to pay back any payment we have made if you make a successful claim against the other person or you have suitable legal indemnity insurance. If our suppliers can exclude or limit liability under any international convention, we will rely on that exclusion or limitation.

   Any compensation we pay for claims against us, other than compensation for personal injuries, will not be more than the cost of your holiday.

7. Behaviour

   If you are prevented from utilising your aircraft seat and/or booked accommodation because of the opinion of a person in authority (e.g. police, security person, aircraft pilot or accommodation proprietor), or you appear to be unfit for travel or likely to cause disturbances or discomfort to other persons whether due to alcohol consumption, misuse of drugs or general misbehaviour our responsibility for your journey/accommodation ceases. Full cancellation charges will apply (if applicable) and any extra costs incurred in making alternative arrangements will be payable by you.

   Furthermore our liability towards you will cease in the event that you or your party causes any damage/disturbance/discomfort for any reason, whilst staying in your resort. This may also lead to your eviction from the accommodation. Our contract with you will be deemed terminated and we will have no further obligation to assist you with alternative arrangements.

8. Condition of carriage

   The Contractual terms of the companies that provide the transportation for your travel arrangements will apply to this contract. These may contain terms, which affect your rights to compensation. You may ask for copies of the relevant conditions of carriage from our offices.This brochure is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines or carriers mentioned herein or any airline or carrier whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be less than 2 years of age on the date of its return flight.

9. Flight delays

   Unfortunately there are occasions when, for reasons beyond our control, your flight may be delayed. Although we can accept no liability for any delays, we will do our best to provide the following services in the event of a delay.

   Delay	service offered
   4 - 6 Hours	Light Refreshments
   6 - 10 Hours	Main Meal

   For delays over 10 hours a decision will be made in liaison with the airline concerned as to what provisions will be made for your comfort. Please remember that it may be possible to make an insurance claim for any flight delays. If you have chosen to purchase our insurance policy, you will be offered compensation for delays of more than 12 hours. If you have not purchased our insurance, it is your responsibility to ensure that you are fully protected against flight delays. We cannot accept any liability for any payment you have to make unless we have given our permission beforehand, or for any time lost on your holiday as a result of any delay.

10. If anything goes wrong

    If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative immediately, who will endeavour to put things right. Before complaining, please consider whether you have taken into account our 'WHAT YOU NEED TO KNOW' section. Your complaint will be recorded on a Customer Service Report Form, which will be given to you by our Representative. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at Libra Holidays, Castle House, 21 Station Road, New Barnet, Herts, EN5 1PA, giving your booking reference & all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a Customer Services Report form whilst in resort.

    If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

    Please note that under article 15(9) of the EC Directive - The Package Travel Regulations 1992, you have an obligation to make your complaint known in resort to our local representative. The Directive states the following: "the consumer must communicate any failure in the performance of a contract which he perceives to the supplier of the services concerned and to the organiser and/or retailer in writing or any other appropriate form at the earliest opportunity".It is unlikely that you will have a complaint that cannot be settled amicably between us. However, disputes to do with this contract which cannot be settled amicably, may (if you wish) be referred to Arbitration under a special scheme which, is arranged by the Association of British Travel Agents (ABTA), but is administered quite independently by the Chartered Institute of Arbitrators.The scheme provides for a simple and inexpensive method of Arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for over £5,000 for each person or £15,000 for each booking form or to those which are only or mainly to do with physical injury or illness or the consequences of any injury or illness. The scheme can deal with general compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The rules of the scheme say that you must apply for arbitration within 9 months of the date you return from holiday, although in special circumstances, it may still be offered outside this period. There may be occasions where at the time of booking we agree to changes to the contract terms. Other than this, no travel agent can change the term of the contract which include any statement appearing in the brochure, including descriptions of any hotel or apartments without our specific agreement.

    Full details of the scheme are available from ABTA at 68-71 Newman Street, London W1P 4AH.

11. Ticket conditions

    When you travel by air, sea or land, the conditions of carriage of that airline/boat/coach company apply, some of which limit or exclude liability for certain events. These conditions are the subject of international agreements between countries and will be made available for inspection at the offices of Libra Holidays; copies will be available on request. We will not be responsible if you arrive late for the specified check in time or for the flight nor can we accept any responsibility for any loss by you for your holiday travel tickets, vouchers or coupons. A charge of £5 per person (to a maximum of £25 per booking) will be made for ticket re-issue. This would take effect where your ticket was either lost or misplaced, but not for any name changes. Where your ticket needs to be amended for any name changes you will be charged in accordance with condition 3.It is imperative and a strict condition of booking that you confirm your inbound flight details not more than 48 hours and not less than 12 hours prior to your previously notified flight time (*72 hours if the reconfirmation period falls over a public holiday). This can be done with the local office noted on your itinerary, or our Head Office in London. We can accept no liability for clients who fail to comply with this condition and, due to flight change, miss their return flight. The times quoted on your documentation are local times. It is important that passengers check-in at least 2-3 hours before the flight departure time. If your outbound journey is not utilised the inbound reservation is automatically cancelled.

    Important Note: Council Regulation (EC) No 202/97 applies to air carriers granted an operating licence in a Member state of the European Community. For such carriers, there is no limitation on the damages that may be claimed if a passenger sustains death or bodily injury by accident whilst on board or in the process of embarking on or disembarking from its aircraft. Such carriers shall not be liable to pay more than the equivalent in local currency of 100,000 SDR if the carrier proves that he and his agents look at necessary measures to avoid the accident or that it was impossible for him or them to take such measures. However, the carrier may be exonerated wholly or partly from liability by any negligence of the passenger, which causes or contributes to the accident in accordance with applicable law. In the event of death an initial payment shall not be less than the local currency equivalent of 15,000 SDR. Carrier reserves the right to reclaim such payment(s) in the event that the payee has been incorrectly identified or the payment(s) exceed carrier's liability because of the negligence of the payee or the passenger. Carriers are insured according to conditions governing their operating licence. For full information see individual carrier's conditions of carriage.

12. Documentation and insurance

    It is your responsibility to ensure you are in possession of a valid passport and any visa, which might be necessary. Non British Passport holders are required to check with the consulate of the country to which they intend to travel for visa requirements. It is a condition of booking that you take steps to adequately insure yourselves before travelling. You must therefore either take out our travel insurance or alternatively arrange a policy yourself which is at least as good as that provided through us. Failure to purchase adequate travel insurance may result in our cancelling your holiday and levying appropriate cancellation charges. If you hope to travel to another country, perhaps on an excursion, outside your holiday destination you must ensure that you are adequately insured for travel to that country. Please check with your travel insurer for details.

    Passport Reminder
    All British Citizens now need a full 10-year British Passport for all overseas visits. It is essential that you travel with a valid passport and it is your responsibility to check that your passport is valid on the dates that you travel. If you need to apply for a passport or renew an existing one, you must do so well in advance of travel.

13. All inclusive properties

    All-inclusive normally includes all meals and some local drinks during designated times of the day. The choice of drinks available varies from property to property. Please refer to the individual property descriptions in our brochure or viewdata for further details.

14. Impaired mobility

    Libra Holidays, in line with most Tour Operators, endeavour to accommodate all customers, including those with disabilities. However, our experience indicates that certain holidays are not suitable for customers who rely upon wheelchairs for mobility or have certain other disabilities. To ensure the suitability of the holiday you have chosen, we strongly urge that you or your Travel Agent telephone the Customer Services Department on 0870 2415190 prior to booking.

15. System errors

    In the event of a costing error being given either by our reservations/Viewdata System or appearing on the confirmation invoice, the price/costing as appears in the brochure or relevant late availability offer will prevail. Accordingly, you may not seek to rely on any brochure or reservations/Viewdata system errors with a view to obtaining a holiday at less than the correct cost. Please note that any contract entered into upon a mistake, such as a wrong costing, is not valid or binding.

16. What you need to know

    The information in the 'WHAT YOU NEED TO KNOW" feature and other relevant details in our brochure which affect your chosen holiday are incorporated in these conditions and these must be read carefully and accepted by you before you enter into contract with us. Failure to take these matters into consideration before you book may lead to subsequent disappointment, for which we cannot accept responsibility.

4. Terms and conditions when the supplier is Anatolian Sky

Booking Conditions

When we accept your deposit or payment and issue our confirmation invoice, a contract exists between us. These booking conditions along with other information set out the terms and conditions of the contract between us. We reserve the right to refuse any booking.

1. Conditions
   
   No variations to these conditions shall be valid unless agreed by us in writing. Anatolian Sky is a trading name of World Sky Travel Ltd., (administrative offices: Anatolian House, 81 Warwick Road, Solihull,West Midlands, B92 7HP) and are members of ABTA. It is agreed by all parties that this contract is deemed to have been made at our administrative offices and that disputes arising from the contract will be heard in the English courts, unless the customer chooses Scotland or Northern Ireland.
   
   
2. Your protection
   
   The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked and for your repatriation in the event of our insolvency. We provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 2672.
   
   If you book arrangements other than a package holiday, your monies are protected by way of a bond held with ABTA.
   
   
3. ABTA
   
   We are a member of ABTA, membership number G4234/V4937. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at www.abta.com
   
   
4. Your obligation to us
   
   1. Paying for your arrangements
   
   (i) Once you have chosen your itinerary, paid us (or your travel agent) an initial deposit of £125 (£200 for 2 Centre holidays and Anatolian Tours, 25% for tailor-made holidays) per person and it is confirmed, we will issue a confirmation invoice at which time a contract will exist between us. Any money you have paid to a travel agent for the arrangements booked with us is held by them on our behalf.
   
   (ii) The deposit is part payment of the holiday and the balance must be paid before the date specified on the invoice, which is normally no later than 8 weeks before the departure date. Please note if we do not receive final payment by the date specified, we reserve the right to treat your booking as cancelled by you and you will lose your deposit.
   
   (iii) Full payment is required for all bookings made within eight weeks of departure. Please note that all payments made by credit card for your final balance payment (this excludes your deposit payment) will be subject to a 2% surcharge.
   
   
5. Surcharges
   
   Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes, embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refun of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
   
   2. If you change your arrangements
   If after the contract has been completed you want to change your holiday, we will do our best to meet your requirements where it is physically possible for us to do so. If we can make the required alteration e.g. to departure airport, date or duration, there will be an administration charge of £20 per person per change. Please note that if any such changes incur costs which exceed this amount, these charges will be passed on to you. Unfortunately, departure dates can only be amended within the same season, otherwise normal cancellation charges will apply. No charge will be made, however, for amendments which involve solely the addition of car hire, insurance or additional arrangements if extra clients are travelling on the same holiday. All amendments must be notified to us in writing. If the number of persons booked changes, the holiday price will be recalculated on the basis of the new party size.
   
   3. If you cancel your arrangements
   If you or any member of your party has to cancel from the booking or cancel the entire booking once it has been accepted by us, written notification must be sent to us by recorded delivery post and charges will be applied from the date the letter is received according to the scale below. The charges are applied as a percentage of the holiday cost excluding amendment charges and insurance premiums which are non refundable in the event of cancellation.
   
   More than 56 days Loss of deposit
   42-56 days 40% of holiday cost
   29-42 days 50% of holiday cost
   15-28 days 60% of holiday cost
   7 -14 days 90% of holiday cost
   Less than 7 days 100% of holiday cost
   
   Important note: It is a condition of booking that you take the holiday insurance we recommend or arrange insurance for your party with comparable or better cover. If you have taken out holiday insurance you may be able to recover the cancellation charges or any other losses, please check your policy for details.
   
   
6. Our commitment to you
   
   1. If we change your arrangements
   
   Arrangements for your holiday are made many months in advance and occasionally it may be necessary to make changes to those arrangements. In the unlikely event of such changes arising we will endeavour to inform you (or your travel agent) as soon as is reasonably possible. However occasionally we have to make a major change, this is one made before your departure involving a change of resort or your accommodation to a lower classification, in either case for a substantial part of the holiday. Please note that in the case of a change to accommodation to the same or higher classification within the same resort, no compensation is payable. A change of airport (except changes between Gatwick, Heathrow, Luton and Stansted) or a change in flight times by more than 12 hours are also major changes.
   
   In accordance with EU regulations we are required to advise you of the actual carrier operating your flight/connecting flight/transfer.We do this by listing carriers to be used or likely to be used as follows: Turish Airlines, Kibris Turkish Airlines, Monarch, First Choice, Excel, My Travel, ASH Travel Agency and Unique Cyprus Travel.
   
   Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours and changes to aircraft type.
   
   Should a major change arise we will of course notify you immediately and you will have the choice of either:
   
   a) accepting the changed arrangements.
   
   b) accepting an offer from us of another holiday (subject to availability). If this is of an equivalent or higher standard you will not have to pay more but if it is of a lower standard we will refund the difference in price.
   
   c) cancelling your holiday and receiving a full refund of all monies paid. In addition to this we will pay you compensation, per person in your party, in accordance with the scale below:
   
   More than 56 days Nil
   43 - 56 days £5
   29 - 42 days £10
   15 - 28 days £15
   0 - 14 days £20
   
   Compensation relating to a child place is half the amount shown above.
   When the major change has been made as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which could not be avoided even with all due care, we cannot offer any compensation.
   
   
7. Advance registration
   
   At the time of booking it may not be possible to confirm flight details, due to airline schedules not being finalised. Should this be the case, you will be informed at the time of booking and on your confirmation invoice. The deposit paid will confirm your accommodation only. If your chosen flights are not confirmed or a suitable alternative offered, a full refund of any money received by us will be given.
   
   
8. Force majeure
   
   This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. Such events may include, but are not limited to, war, riot, industrial dispute, terrorist activity and in consequences, natural or nuclear disaster, fire, adverse weather conditions.
   
   2. If we cancel your arrangements
   
   If we are forced to cancel your arrangements we will inform you (or your travel agent) as soon as possible. We will offer you the choice of an alternative of at least comparable standard (if available) or a full refund of all monies paid to us in respect of your arrangements. We will not cancel your arrangements after the date specified on the final invoice for payment of the full balance unless that balance has not been paid by you or unless it is due to reasons beyond our control as detailed in the paragraph entitled Force majeure‚ above. If we are forced to cancel your holiday/flight for any reason after the date on which final payment is due, then in addition to the above options we will also pay compensation as detailed in paragraph 1 above. These compensation payments will not be paid to you if the cancellation is due to reasons beyond our control as detailed in the paragraph entitled ‘Force Majeure’ above.
   
   
9. Our responsibility
   
   1.We accept responsibility for ensuring that your travel arrangements, which you book with us, are provided as described on this website. If any part of your travel arrangements is not provided as promised, due to the fault of our employees, agents or suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. In all cases except personal injury, death or illness, our maximum liability is limited to three times the holiday price paid to us (excluding insurance premiums and amendment charges). This clause is subject to force majeure and the other terms of these booking conditions.
   
   2.We are not responsible for a failure to perform the contract or for the improper performance of the contract where this failure is due to:
   
   a) your own acts or omissions or
   
   b) those of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or
   
   c) an event which either ourselves or the supplier of the service in question could not have foreseen or been avoided even with all due care.
   
   3. Please ensure that you notify any claim in accordance with the complaint procedure set out below. Where any payment is made to you or any member of your party, that person must also assign to, ourselves or our insurers any rights they may have to pursue any third party.
   
   4. In all cases, our liabilities in respect of air, sea, rail or road carriers and providers of accommodation are limited as if we were carriers/providers of accommodation within the applicable international conventions; Montreal Convention in respect of travel by air, Athens Convention in respect of travel by sea, Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport companies contractual terms, or the international conventions, from our offices (Anatolian House, 81 Warwick Road, Olton, Solihull, B92 7HP or phone 0845 365 10 11).
   
   
10. Prompt assistance in resort
    
    If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances. Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. Unless the excursion is operated by our own local company, for any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us; in this case, we are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the excursion operator. Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these conditions. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk
    
    
11. Your responsibility
    
    Check in for both outward and return flights is at least 2 hours prior to the departure times shown on the travel documents. The company can accept no responsibility for clients who arrive late for the check in and miss their flight as a result, nor can we accept responsibility for any loss by you of your holiday/flight travel tickets, vouchers or coupons. If you have booked flight only it is very important that you reconfirm your return flight at least 48 hours before departure. The company can accept no responsibility for clients whom fail to meet this requirement and as a result miss their return transfer/flight due to a time change or similar circumstances. All clients undertake to behave with propriety and in such a manner as in no way to cause or be likely to cause damage, distress, danger or annoyance to other clients, property and/or any third party. The contract of any client in breach of this clause will be terminated and neither we nor the providers of the service in question will have any further contractual obligations to you.
    
    
12. Complaints
    
    Should you have any complaints about any aspect of the arrangements, you must inform the relevant supplier of the service concerned and also our representative, thus giving us the opportunity to resolve any problems immediately. If the problem cannot be resolved you must obtain a Client Comment Form from the representative for completion. In the unlikely event that an amicable solution cannot be found, please ensure that you write to our Customer Relations Department within 28 days of your return requesting a Client Dissatisfaction Form which the party leader must complete with full and final details of any dissatisfaction. Please note that if we receive any complaints outside of this period, it may affect your rights under this contract. Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to Arbitration, if the customer so wishes, under a special scheme arranged by ABTA and administered independently by the Chartered Institute of Arbitrators. This scheme provides a simple and inexpensive method of Arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from www.abta.com. This scheme does not apply to claims for an amount greater than £5,000 per person or £25,000 per booking form; neither does it apply to claims which are solely in respect of injury or illness. Claims can, however, include an element of injury or illness subject to a limit of £1,000 on the amount that can be awarded in respect of this element. The application for Arbitration must be received by the Chartered Institute of Arbitrators within 9 months of the date of return from holiday. Outside this time limit Arbitration may still be available if the company agrees but the ABTA Code does not require such agreement. We have taken every care in ensuring that the information on this website is correct at the time of publication. However we are sure you will appreciate that subsequently minor alteration may arise. In such cases and if we are forewarned we will make every effort to advise you as soon as reasonably possible.
    
    
13. Passport information
    
    Non British passport holders must refer to the embassy of the country they wish to visit to establish what (if any) visas they require. At the time of publishing, British passport holders are required to purchase a visa on arrival in Turkey at a cost of £10 payable by a £10 sterling (not Scottish) banknote. In all cases passport holders should have a minimum of 3 months validity after your return home. Visas are not required for Northern Cyprus. Travellers who may wish to visit Southern Cyprus on their passport at a later date are advised to ask the immigration staff to put the entry stamp on a separate sheet of paper rather than in their passport to avoid future problems.
    
    
14. Flight delays
    
    If there is a significant flight delay, the airline should provide you with refreshments according to the time of day. Travel insurance does offer cover against extensive delays and it is a condition of booking that you purchase such cover.
    
    
15. Holiday participation
    
    Please note that we reserve the right to terminate without notice the holiday arrangements of any client who, in our absolute discretion, behaves in a way which is disruptive and affects the enjoyment of other holiday-makers, or in a way which threatens to cause or does cause distress, annoyance, damage, or danger to Anatolian Sky staff, customers or to our suppliers. In the event of such termination no compensation will be paid and the client will be liable for any costs incurred as a result of their behaviour or of the termination of this contract. Airlines have the right to refuse to carry, at the absolute discretion of the captain, any passenger who they feel for whatever reason may be disruptive to fellow passengers or airline staff.