Charter Flights Terms & Conditions

Special contractual terms relating to the sale of Charter flights

In the sale of charter flights Globepost Limited (part of the lastminute.com plc group) acts as agent for various third party suppliers. The contract for the charter flight will be between you and the relevant supplier and you will be subject to their terms and conditions. For your ease of reference those terms and conditions are listed below.

In addition as we incur cost in administrating cancellations and modifications, if you ask us to administer any relevant cancellation and/or amendment on your behalf we will charge an administration fee of £45. Please be aware that this fee will be in addition to any charge you may have to pay the supplier.

1.      Terms and conditions when the supplier is Teleticket


Please read the following conditions carefully, all charter flight bookings are made and accepted subject to these conditions should be valid unless agreed by a director of the company in writing.

The head office of Airborne Representation Limited T/A Teleticket is, 4th Floor 20 New Road Brighton, BN1 1UF. The air flights are ATOL protected, since we hold an Air Travel Organiser¹s License granted by the Civil Aviation Authority. Our ATOL number is ATOL 9412. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking. For further information, visit the ATOL website at www.atol.org.uk. It is also agreed by both parties that this contract is deemed to have been made at our offices and is subject to the laws of England and any dispute or claim under it will be submitted to the English courts (if you live in England or Wales) or the Scottish courts (if you live in Scotland). When you book a flight with us you accept responsibility for the proper conduct of you and your party. We reserve the right to terminate your holiday or that of any member of your party due to misconduct. Any money paid by a customer to a travel agent in respect of flights is held by the travel agent on our behalf under the standard terms which apply to our air travel organised license issued by the Civil Aviation Authority.

1.      Making your reservation
a) Once we have accepted your booking orally, electronically or in writing, or we accept your travel booking via computerised network, a contract comes into existence between us incorporating these conditions.
b) If your booking is accepted more than eight weeks before departure a deposit of £75 per person in part payment of the price of your holiday is payable within 7 days of the acceptance of your booking, together with any insurance premium payable. The balance is payable not less than eight weeks before departure.
c) If your booking is accepted within eight weeks of departure full payment for your holiday is due at the time the booking is accepted.
d) If we do not receive the deposit and/or the final payment by their due dates we reserve the right to treat your booking as cancelled and levy cancellation charges.
e) Please note that you will not receive a reminder that the final payment is due and that cheques must be received in sufficient time to allow for clearance by the due date for payment.

2.      Additional costs
a) Holiday Insurance. Please see clause 18.
b) Car hire: Details are shown in a separate brochure and are subject to separate booking conditions, copies of which are available on request.
c) Passport and visa charges if necessary.
d) Car parking at UK airports: Details are shown in a separate brochure and are subject to separate booking conditions, copies of which are available on request.
e) An administration charge for bookings made within 14 days of departure, known as ‘late booking fee’.
f) A charge for infants under two years (See section 13)
g) Excess luggage charges and fees for carriage of sport or other equipment.
h) Special catering requirements or other particular requests.
i) Please note, your airline may not provide a meal, hence the airline may charge when applicable. Please check at the time of reservation.
j) Meals may not be included, see the Airline Info section on our website.
k) Airport and government tax in the UK and abroad (as detailed at time of booking). Vat on all transport arrangements.
l) Fuel charge – Airline Security charge as detailed at time of booking.

3.      The basic cost of your holiday includes

Flight(s) and/or from your resort airport.

4.      If you change your flight
If after we have issued the written confirmation you want to change your flight, we will do our best to meet your requirements, but we cannot guarantee that we will be able to do this. If the charge involves a reduction in the number of persons travelling then see section 5. Any other charge outside two weeks of departure will incur an administration charge of £50 per passenger administration charge and any other charges are subject to cancellation charges detailed in section 5.

5.      If you cancel your booking
If you wish to cancel your booking or on behalf of any other member of your party, written notice must be sent to our offices by recorded delivery or facsimile. The cancellation is only effective from the date written notice of cancellation is received in our offices. In the event of cancellation the following charges apply:
Period before departure date that letter is received, cancellation charges are a percentage of the total booking cost (excluding insurance)

Outside 42 days loss of deposit
Between 29-41 days 50% cancellation charge
Between 15-28 days 75% cancellation charge
Between 3-14 days 85% cancellation charge
Between 0-2 days 100% cancellation charge

Any administration charges incurred (for whatever reason) prior to the cancellation of a booking must be paid in full when the booking is cancelled.
For car hire and Airport parking cancellation and alteration charges apply. Please see separate car hire and car parking booking conditions.

6.      If we alter your booking
The flights are planned many months in advance and occasionally we have to make changes to your flight. We reserve the right to make such changes for any reason whatsoever at any time. Most changes are of a minor nature and we will advise you or your travel agent of them as soon as possible before your departure or your return. Flight timings and departure airports are for guidance only. The details as then known will be stated on your latest dated documentation that should be checked when you receive them. Any changes to your flight will fall into one of the categories below.

Minor change
a) Change of time of departure or return flight by less than 15 hours.
b) Change between London airports of Gatwick, Luton, Heathrow or Stansted, or where a coach transfer is provided. If we advise you of a minor change you may cancel your booking, but full cancellation charges will apply, in accordance with clause 5, compensation payments will not apply.

Intermediary change
Any change of more than 12 hours and less than 15 hours is classed as an Intermediary change and you will be offered the opportunity to cancel with a full refund of all monies paid, however Teleticket will be under no further liability whatsoever. If we have to make an intermediary change compensation payments will not apply.

Major change
a) Change of time of departure or return flight by more than 15 hours from the original time.
b) Change of UK departure airport (except between Gatwick, Luton, Heathrow and Stansted).
c) Where a coach transfer is provided.
d) Change of resort airport.

Should you decide not to accept an intermediary or major change that is advised to you prior to your departure you may cancel your booking within either 7 days of the receipt of notification thereof, or 3 days of the receipt of notification thereof if departure is within 7 days of the notification of the change, but no later than the day before departure and we will refund all monies paid by you unless a more suitable flight becomes available in the interim.

If we do not receive notification within these timescales we shall be entitled to assume the change has been accepted and no monies will be refunded. Your notification of cancellation must be sent to our operations department by recorded letter, facsimile or email. Compensation payments will only be made when a major change is accepted.

If we have to make a major change you will be offered the following maximum compensation per person. Infants are excluded from compensation and for children invoiced at reduced rates compensation will be paid on a pro rata basis of the adult price.

Period before scheduled departure date, within which notification of change is received by you or your Travel Agent.

Compensation per person
More than 6 weeks Nil
Between 4-6 weeks £10.00
Between 1-4 weeks £15.00
Less than 1 week £30.00

In the event of all of the above flight changes, where possible your car hire and car parking will be changed to correspond accordingly with your current flight details, however on receipt of your car hire and car parking vouchers you should check that all details stated are up-to-date. When you accept the major or the intermediate change, the contract between us will be varied to incorporate the change.

7.      If we cancel your booking
We will not cancel your booking after the date specified on the final invoice for payment of the full balance unless that balance has not been paid or such cancellation is due to reasons beyond our control. For the purpose of this section a cancellation includes a change of flight time of more than 24 hours or a change of airport to one which is substantially less accessible to you which does not include changes between Gatwick, Heathrow, Luton and Stansted or where coach transfers are offered. If we are forced to cancel your booking for any reason after the date on which final payment is due then we will offer an alternative flight (if available) or make a full refund of all monies paid if either there is no alternative flight or the alternative flight is unacceptable to you.

8.      Provision of services
We will endeavour to ensure that all advertised facilities and services are provided. If any facility or service is withdrawn or limited for any reason, we will try to advise you and where appropriate will refund any supplement paid. This is the extent of our liability in respect of such facilities or services.

Air, road and rail carriers
The Warsaw Convention as amended and/or, for EU registered carriers, the EU Regulation on Air Carrier Liability generally governs the liability of air carriers. The Berne Convention concerning International Carriage by Rail generally governs the liability of rail carriers. We rely on the terms and limitations contained in these conventions/regulations and any other conventions or regulations applicable to the mode of transport in question. For all claims or parts of claims which concern or are based on any travel by air, road or rail we cannot accept any greater, additional or different liability to that imposed on the airline, rail or road carrier in question by international convention and/or EU Regulation applicable. If you make a claim against us, you must give credit for all sums which you have received or are entitled to receive from the carrier.

Baggage
The Warsaw Convention as amended governs liability for luggage during flights. The Berne Convention concerning International Carriage by Rail governs liability for luggage during rail travel. We rely on the terms and limitations in these conventions and any other conventions or regulations applicable to the mode of transport in question. For all claims or parts of claims which concern or are based on any air, rail or road travel, we cannot accept any greater additional or different liability to that imposed on the airline, road or rail carrier in question by international convention we will pay an amount which will vary (details available on request). We will not accept liability for high-value or important items which you should carry with you at all times. You must give credit for all sums you have received or are due to receive from the airline or carrier.

9.      Important note
Except where otherwise expressly stated in these booking conditions we regret we cannot accept any liability or pay compensation where the performance of our contracted obligations is prevented or affected by circumstances or events beyond our control. Such circumstances and events include, war, threat of war, riots, civil strife or terrorist activity, industrial disputes, natural or nuclear disaster, fire, technical problems with aircraft or transport, closure or congestion of airports or ports, bad weather epidemics or health risks, insolvency of airlines and similar events beyond our control.

If you or a member of your party cause delay or diversion to any transport arrangement you agree to indemnify us fully against any claim.

10.  Check-in
Remember, flight timings in our brochures are for guidance only and are subject to change. The times quoted on your documentation are local times. All passengers must check in at least 120 minutes (2 hours) before the latest flight departure time advised by Airborne Representation T/A Teleticket regardless of any delay. Seats are not pre-bookable and you are therefore more likely to get the seats which meet your requirements, if you check in early. If your outbound is not utilised the inbound reservation is automatically cancelled. We will not be responsible if you arrive late for the specified check-in time or for the flight, nor can we accept any responsibility for any loss by you of your holiday travel tickets, vouchers or coupons.

There are a number of reasons for which you could be refused boarding or entry:
(a) If you arrive late for the specified check-in time. We accept no responsibility should you be unable to board the aircraft for any reason. Your ticket is not transferable.
(b) If you do not hold a valid passport and/or visa required for entry or exit from the country of origin or destination or have insufficient funds (see clause 11).
(c) If in the opinion of a person in authority you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers our responsibility for your holiday will immediately cease.
(d) If you fail to co-operate with airport authorities who have powers of stopping and searching persons or luggage under the UK Aviation and Security Act 1990. In any of the above circumstances we will not be responsible for any costs you may incur nor will we make any refunds to you and any costs will be recharged to you.

11.  Travel Documents
It is your responsibility to have valid acceptable travel documents for yourself and all members of your party. If your carrier or we are fined as a result of you holding incorrect or incomplete documents, we will ask you to pay this amount.

12.  Special Requests
We will try to meet any special requests you tell us about before you leave but we cannot guarantee these. If we cannot meet your special request, we will not pay any compensation and will not have any liability. We will not always be able to tell you before you leave if we cannot meet your special requests.

13.  Infants
One infant less than 2 years old on the date of the return journey may sit on a parent¹s lap on a flight and will be charged an administration fee. You may purchase a seat for your infant provided you bring along an approved child¹s car seat. Further information is available upon request.

14.  Unaccompanied Minors
We do not accept bookings for any children travelling alone under 16 years of age on the date of travel unless accompanied by an adult aged 18 years or over. Please contact us for more details.

15.  Complaints
In the unlikely event that you have a complaint about any aspect of your holiday and in order that we have the opportunity to investigate any problems, any comments must be made in writing to us within 28 days of your return to the UK. We cannot accept any complaints received outside this period. Please write to our Customer Relations Manager, 4TH Floor, 20 New Road, Brighton, BN1 1UF, quoting your booking reference number.

16.  Flight delays
Unfortunately there are occasions, completely beyond our control when a flight is delayed. We will try to do our utmost to keep you advised if a delay does arise, but you will appreciate that we cannot accept any liability for any expenses incurred by yourselves in the event of a delay however severe. The services which make up your transport arrangements are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier¹s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

17.  Travel insurance
It is compulsory that you take Insurance, obviously we would prefer you take our policy which has sufficient cover, but if you do not take our policy please ensure that you take a policy of at least equal cover. Insurance is non refundable and is excluded from the cancellation calculations.

18.  Health regulations
You are recommended to obtain a copy of the leaflet "Health and Advice for Travellers" published by the Department of Health which is available from most post offices or by telephoning: 0800 555 777.
If you are pregnant, before confirming your booking please check to ascertain whether the airline on which you will be flying will accept your reservation as restrictions may apply.

19.  Prices
Teleticket reserve the right to raise or lower prices in its brochures and such prices do not constitute an offer. If prices do alter you will be advised of the revised price applicable prior to you making a booking. We guarantee that once you have made your booking and paid a deposit we will not increase the price of your transport arrangements, unless Government action or changes in taxation cause increases. Even in these cases, we will absorb increased costs up to a total amount which is equal to 2% of the price of your confirmed transport arrangements (excluding insurance premiums and any amendment charges). Only if increased costs exceed the 2% will we levy a surcharge.

If any surcharge is greater than 10% of the cost of your transport arrangements (excluding insurance premiums and any amendment charges) you will be entitled to cancel your booking and receive a refund of all monies paid to us except for insurance premiums and amendment charges. You have 7 days from the issue date printed on the surcharge invoice to tell us if you want to cancel for this reason. If you do not do so, we are entitled to assume you do not wish to cancel and will be liable to pay the surcharge. Any surcharge must be paid with the balance of the transport arrangements or within 7 days of the issue date printed on the surcharge invoice, whichever is the later. We promise not to levy a surcharge within 26 days of departure. Due to the above promises, no refunds can be made in the event of any decrease in our costs.
Valid for all bookings made from 2^nd of January 2007.

2. Terms and conditions when the supplier is Avro

All bookings are subject to the following terms and conditions. Please read them carefully. In these terms and conditions “we” “us” and “our” means Avro PLC.

We sell charter flights. Your contract will be with us and is subject to the terms and conditions below.

1. The Head Office of Avro PLC is at Wren Court, 17 London Road, Bromley, Kent, BR1 1DE. Avro PLC is a member of The Association of British Travel Agents (Membership No. V1021) and is fully bonded by the Civil Aviation Authority under Air Travel Organisers' License (ATOL) Number 1939. The charter flights we offer are therefore ATOL protected. In the unlikely event of our insolvency, if you have bought a charter flight, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid us for an advance booking. For further information, visit the ATOL website at http://www.atol.org.uk/When your travel agent or we confirm your booking, a legally binding contract between you and us, comes into existence.

Your contract with us and all matters and disputes which arise out of it is governed by English Law. We both agree that any dispute, claim or other matter by the English Courts unless you live in Northern Ireland or Scotland, in which case the courts of Northern Ireland or Scotland (as appropriate), deal with any disputes.

N.B. Your calls may be recorded or monitored as part of our customer service training scheme. A copy of our privacy statement is published on our Website at avro.co.uk. Alt ernatively, you may wish to request a copy from our Customer Services Department on 0871 622 4164.

2. How do I make a booking?

You can make your booking through a travel agent or by telephoning us direct on 0870 241 4142 or through our website http://www.avro.com/. All monies you pay to one of our authorised travel agents for your booking with us will be held by the agent, until they are paid to us or refunded to you. Full payment for bookings made via our Website is required at the time of booking. For all other bookings you must pay a deposit, you will be advised of the amount at the time of booking.

In addition, payment of all applicable insurance premiums (if required) is due at the time you make your booking. You must pay the rest of your balance (if applicable ) 8 weeks before you depart. If for any reason the balance is not received by us or your Travel Agent on time, we or your Travel Agent will write and tell you that the payment is overdue. If it is still not received by us or your Travel Agent within 7 days of the written reminder being sent out, we will be entitled to treat your booking as cancelled by you and keep your deposit. If we do not cancel straight away because you have promised to make payment, you must in addition pay the cancellation charges shown in section 7 depending on the date we reasonably treat your booking as cancelled. If you book your travel arrangements 8 weeks or less before departure, you must pay the full cost at the time of booking.

Payment can be made by credit/debit card, but if you wish you may pay the balance by cheque or postal order. For any payments made by credit card, there will be a processing charge which will be advised to you at the time of booking.

3. Following confirmation of your travel arrangements, we will issue a confirmation invoice. Please check the invoice and all other documents you receive from us (including tickets and insurance details) as soon as you receive them. Contact us immediately if any information which appears on the confirmation seems to be incorrect or incomplete, as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within ten days of our sending it out (five days for tickets).

To the best of our knowledge all our published information is correct at the time of publication. It does not commit any of the carriers/independent organisations mentioned or any carrier whose services may be used by us in the course of any flights. Please note, advertised information and prices may have changed by the time you come to book your chosen travel arrangements. Whilst every effort is made to ensure the accuracy of information and prices, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements with your travel agent or us at the time of booking. Where there appears to be an obvious pricing error your travel agent has an obligation to point out such pricing errors to us.

Our Obligation To You

4. If we change or cancel your flight before you leave.

We try to avoid making any changes to travel plans. However, as they are planned many months in advance occasionally, we have to make changes to and correct errors in published details both before and after bookings have been confirmed and cancel confirmed bookings. We must reserve the right to do so.

Occasionally, we have to make a “significant change”. A significant change is a change made before departure which, taking account of the information you give us at the time of booking and which we can reasonably be expected to know we can reasonably expect to have a significant affect on your travel arrangements. Significant changes are likely to include the following changes when made before departure.

A change in the time of departure or return by more than 12 hours from the original.

A change of UK departure airport on your outward or return flight to one which is more inconvenient to you.

A change of destination airport where the new destination airport is more convenient for you.

A change in your flight from a day flight to a night flight if the time of your departure and/or return has changed by more than 4 hours. A night flight is defined as one planned to depart from the UK between 22.00 and 05.59 hours or arriving back in the UK between 24.00 and 05.59 hours.

If after making your booking we are advised that an aircraft will stop en route, we will advise you as soon as reasonably possible. However, such a change will not constitute a significant change.

If we make a significant change or cancel your booking we will tell you as soon as possible. If there is time to do so before departure, we will offer you one of the following options.

(1)(Significant changes) accept the change and receive compensation as shown in scale A below, or (2) cancel or accept the cancellation and receive a full refund with compensation as shown in scale B below or (3) (If we can, and there is time to do so before departure), we will also offer you at least one alternative charter flight of equivalent or higher standard (if this is less expensive than your original flight we will refund the difference but if it is more expensive we will not ask you to pay any more) together with compensation as shown in scale A/B below as appropriate.

If you decide not to take the alternative we specifically offer you, you may purchase any other available flight from us at the applicable price. NB. The compensation shown below is the minimum we will pay you depending on the exact circumstances and the date the change or cancellation is made.

Minimum Compensation for each full fare-paying passenger

However, compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of any of the events listed in clause 5 (Important note) below. No compensation is paid for minor changes. A minor change is any change which we could not reasonably expect to have a significant effect on your travel plans. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

Very rarely, we may be forced by "force majeure" (see clause 5) to change your return flight after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

At the time of making your booking direct with us or through your travel agent, we will advise the most up to date timings before the booking is confirmed. Timings are for guidance only and may change. The actual timings will be shown on your tickets, which you must check very carefully. It is possible that timings may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs.

5. Important Note

Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept any liability, pay compensation or welfare expenses where the performance of our contractual obligations is prevented or affected or you otherwise suffer any damage or loss as a result of circumstances or events beyond our control. Such circumstances and events include war, threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, technical problems with aircraft or transport, closure or congestion of airports, runways, bad weather, epidemics or health risks, insolvency of airlines and all similar events beyond our control.

6. If you want to change or cancel your booking

If you want to change your booking details in any way, we will try to help you, although we cannot guarantee that we will be able to do this. The following charges apply for changes in addition to any difference in price. If there is any increase in the fare available at the time you request any change, you will be liable to pay the higher fare. You will also have to pay any additional costs or charges incurred or imposed by any of our suppliers. We cannot transfer insurance premiums

If you want to cancel the whole, or part of, your booking after we have accepted it, the passenger who made the booking must send signed instructions to your travel agent or us. We will ask you to pay cancellation charges on the scale shown below. These charges reflect our estimated loss as a result of dealing with your booking to the point of cancellation and any other losses we may have to pay.

7. Fees

Insurance premiums, credit card charges and amendment fees are not refundable in the event of your cancellation. However, if you have taken our travel insurance you may be able to recover the cancellation charges less the applicable excess from the insurance company depending on the reason for your cancellation. Claims must be made to the insurance company direct.

8. Travel Insurance

When you book travel arrangements with us, you must take out the travel insurance we offer or another policy that offers the same or greater protection. You have the right to cancel the policy you purchase from us, and receive a full refund if you cancel our insurance within 14 days of making the booking, providing that you have not travelled or made a claim on the policy. The cost of medical treatment, repatriation and other services overseas can be high. An insurance policy cannot be transferred to another person under any circumstances. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies.

9. Behaviour

You or any member of your party may be prevented from travelling or continuing with your travel arrangements if the behaviour of the person(s) concerned is causing or is likely to cause, in the opinion of any person in authority, danger, distress or annoyance to themselves or any other person(s) or damage to property. In this case we and/or the carrier and/or other will (including any return journey) and will not be liable to make any refunds, pay any compensation or meet any costs the person(s) concerned has to pay as a result. You or the person(s) concerned must pay any costs incurred by us as a result.

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to us or to any other supplier or any person in authority. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.

10. Travel Documents

The passport, visa and health requirements applicable at the time of printing to British citizens for the flights we offer are shown, on the Foreign and Commonwealth Office website: www.fco.gov.uk. A full British passport presently takes approximately 12 weeks to obtain although at certain times of the year this may be longer. Requirements may change and you must check the up to date position in good time before departure. The name and initials on your passport must exactly match those on the ticket or the person concerned will be refused carriage. British Citizens must hold a 10-year British Passport valid for at least 6 months after their return date of travel, and for certain destinations longer.

If you are travelling to the USA every traveller (including children) must have their own machine-readable passport. If you are unsure whether your passport is machine readable, please ask at the time of booking. Anyone without a machine-readable passport will need a visa to travel to the USA. Please ask at the time of booking for further details.

Information on health is available from the Department of Health in their leaflet “Health Advice for Travellers” available free from your local DoH office, or by calling 0800 555 777, on their website: http://www.dh.gov.uk/hat, or on pages 460-464 on CEEFAX. UK Residents can obtain free or reduced cost healthcare when visiting a European Union country – the new EHIC Card now replaces the old “E111” and you can get a card from the DoH Website or by calling 0845 606 2030.

It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.

11. Special Requests

We will try to pass on any special requests you tell us about when you book but we cannot guarantee they will be met. We will not always be able to tell you before you leave if we cannot meet your special requests. If your special request is vital, it must be specifically agreed with us before or at the time you book your travel arrangements. We promise to comply with any special request which we have specifically agreed. General confirmation that a special request has been noted or passed on to the supplier or the inclusion of a special request on your Confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

From time to time Airlines may change their conditions of carriage. Most Airlines charge a fee for the carriage of golf clubs and/or other named items. Please note that some Airlines now levy an administration fee, which is non-refundable, for the provision of oxygen.

12. If you have a problem

If you have a problem with any aspect of your flight, you must report it to the Airline or other supplier or their agent as soon as possible, certainly within 7 days. If your problem cannot be resolved, you must write to our Customer Services Department within 28 days of the date you travelled on the flight on which you experienced the problem, providing your booking reference.

We regret we cannot accept any liability if you fail to notify the complaint or claim entirely in accordance with this clause. Disputes arising out of or in connection with your contract that cannot be amicably settled may be referred to arbitration if you so wish under a special scheme arranged by the Association of British Travel Agents and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website ( www.abta.com ). This scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims, which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims that include an element of minor injury or illness subject to a limit of £1000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and statement of claim must be received by the Chartered Institute of Arbitrators within 9 months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if we agree, although the ABTA Code does not require such agreement.

13. Flight Information

The flights referred to are planned to be operated by UK and European charter airlines including our sister company Monarch Airlines. We are not always in a position to confirm the airline, aircraft type and airport of destination which will be used in connection with any flight. We reserve the right to change airlines, aircraft types or destination airport at any time. Except for a change of destination airport, any such change will not constitute a significant change entitling you to cancel or take an alternative flight without paying our normal charges. All UK Charter Airlines have a strict no smoking policy throughout the aircraft.

In accordance with EU Directive – (EC) No.2111/2005, Article 9, we are required to bring to your attention the existence of a ‘Community list', which contains details of air carriers that are subject to an operating ban within the EU Community. The Community list is available for inspection at http://www.europa.eu.int/

14. Conditions of suppliers.

Independent suppliers provide the services, which make up your flights. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International. Copies of the relevant parts of these terms and conditions are available on request either from us or from the supplier concerned.

15. Liability

In respect of the Charter flights we sell we enter into a direct contract with you to ensure that you are protected by CAA ATOL Regulations (see clause 1 above). In the event that we are found liable in relation to the flight itself or for the airline's acts or omissions in any respect or on any basis whatsoever, the maximum amount of compensation we will have to pay you will be limited to the maximum amount the airline would have to pay you in accordance with applicable International Convention(s) or Regulation(s) (for example, the Warsaw Convention as amended, and the Montreal Convention 1999 for international travel by air and/or for airlines with an operating licence granted by an EU country, the EU Regulation on Air Carrier Liability No. 2027/97 as amended by EC Regulation No. 889/2002 for national and international travel by air). Please note, the airline is also entitled to limit its liability to you in accordance with such applicable International Convention(s) or Regulation(s). Where an airline would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. Similarly, any claims under EC Regulation 261/2004 – the Denied Boarding Regulations 2004 must be pursued directly with the airline responsible. When making any payment, we are entitled to deduct any money which you have received or are due to receive from the airline for the complaint or claim in question.

Air carrier liability notice for passengers and their baggage

NB. The information notice below is required to be given by European Community Regulation (EC) No. 889/2002. This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montreal Convention. It does not form part of the contract between the carrier(s) and you. No representation is made by the carrier(s) as to the accuracy of the contents of this notice.

Please note however that the notice is inaccurate. It states that for damages up to 100,000 SDRs the air carrier cannot contest claims for compensation. However, the Regulation and the Montreal Convention state that for damages up to 100,000 SDRs in respect of death or bodily injury caused by an accident on board the aircraft or during embarking or disembarking, the carrier cannot exclude or limit its liability except where there is contributory negligence . Also the limit of the air carrier's liability for baggage delays, destruction, loss or damage to baggage is 1,000 SDRs in total and not, for example, 1000 SDRs in respect of delay and 1000 SDRS in respect of damage where both have occurred to the same baggage. The statement that if the name or code of an air carrier is indicated on the ticket, that carrier is the contracting carrier, does not apply in all cases .

Compensation in the case of death or injury

There are no financial limits to the liability for passenger injury or death. For damages up to 100,000 SDRs (approx. £ 82,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments

If a passenger is killed or injured, the air carrier must make an advance payment to cover immediate economic needs within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16000 SDRS (approx. £13,000).

Passenger Delays

In case of passenger delays, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4150 SDRS (approx. £3,500).

Baggage Delays

In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1000 SDRs (approx. £850).

Destruction, loss or damage to baggage

The air carrier is liable for destruction, loss or damage to baggage up to 1000 SDRs (approx. £850). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for Baggage.

A passenger can benefit from a higher liability limit by making a special declaration at the latest at check in and by paying a supplementary fee.

Complaints on Baggage

If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

Liability of contracting and actual carriers

If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limit for action

Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

Basis for the information

The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of Member States.

Essential Information

1. What's included in the price?

Flight(s) to and/or from your resort airport. All Airport and security charges in the UK and abroad and compulsory Government Taxes including VAT.

A baggage allowance on all flights, of 20 kilos per person (excluding infants) unless otherwise stated on your ticket. In addition to this you are permitted one small piece of hand baggage per person e.g. camera or handbag.

2. And What's Extra?

i) Travel insurance: see section 8

ii) An administration fee if tickets are collected at the airport. Please ask at the time of booking for further details.

iii) Excess baggage charges and fees for carriage of sport or other equipment. Most Airlines levy a charge for the carriage of golf clubs, please contact Customer Services on 0871 622 4164 for further information and prices.

v) Anything else not specifically included in the cost of your chosen flights

vi) An arrival tax of £10 is required in Turkey, payable in sterling, Scottish notes or Euros.

3. When can I expect to receive my tickets?

Normally, you will receive your charter tickets about 3 weeks before departure. If you book your flights close to your departure date, it may be necessary to collect your tickets at the point of departure and a fee for this service will be charged at the time of booking.

4. Infants

One infant less than 2 years old on the date of the return journey, may sit on a parent's lap on a flight for which there will be a fee. You may purchase a seat for your infant provided you bring along an approved child's car seat. Further information is available upon request. An infant requires a passport.

5. Unaccompanied Minors

We do not accept bookings for any children travelling alone under 16 years of age on the date of travel unless accompanied by an adult aged 18 years or over. Please contact us for more details.

6. When should I check in?

Please check-in for your flight approximately 2.5 hours before the departure time on your ticket. We are unable to confirm specific seats. If you arrive at the Airport later than the specified check-in time we will not accept responsibility if you are unable to travel. Your ticket cannot be transferred or refunded. For security reasons all members of your party should be present when checking in for a flight.

7. Information about my destination

There may be information from the Foreign Office relating to the country you are visiting. For details you can check on CEEFAX BBC2 pages 470 onwards, or by telephoning the Foreign Office on 0870 606 0290 or visiting their Website at http://www.fco.gov.uk/. You can also contact your travel agent.

8. Are there any health regulations?

If you are pregnant then, please check to ascertain whether the airline on which you will be flying will accept your reservation as restrictions may apply, before you confirm your booking. Lengthy periods of immobility can increase the risk of Deep Vein Thrombosis (DVT), but there are simple steps you can take to reduce susceptibility. Take plenty of non-alcoholic drinks; get up and move about whenever possible, do some simple leg and foot exercises. Your airline may demonstrate the type of exercise. Consult your GP if you are concerned about your fitness to fly.

Valid for all bookings made from 01 May 2006 (Published April 2006)

3. Terms and conditions when the supplier is Freedom

Your contract with us and all matters or disputes arising out of it are governed by English law and subject to the jurisdiction of the English courts. You may choose the law and courts of Scotland and Northern Ireland to deal with any disputes if you are resident there.

Freedom Flights does not operate the flight. The flight will be operated by the airline and your carriage on the flight will be subject to the airline's conditions of carriage (available on request) and also to any applicable international conventions.

Please note: Unaccompanied minors will not be accepted for travel. In order to travel children under 16 must be accompanied by an adult aged 18 or over.


1. When I make my reservation

All bookings are made and accepted subject to these booking conditions. At the time of booking, you must pay the deposit together with any insurance premium. An confirmation invoice will be sent to you or your travel agent for the balance of monies owing. If the departure date is within 8 weeks of booking then the total flight cost and insurance premium is due at the time of booking.


2. Do you guarantee the flight price?

Freedom Flights guarantees the basic flight price against currency fluctuations.

The basic flight price includes: (a) the fare; (b) UK airport duty; (c) security levy; (d) taxes. The basic flight price shown on your confirmation invoice, together with any applicable fuel supplement is the amount that you will pay for your flight.

You may be asked to pay the following additional amounts that are not included in the basic flight price: (a) arrival/departure taxes or security levies imposed by the destination country; (b) any charges set out in condition 5 below "What happens if I change my reservation"; (c) any additional ticket collection charge set out in condition 10 "When can I expect to receive my tickets," (d) any applicable charges for special requests (see condition 8); (e) any supplementary fee charged by the airline if you make special declaration in respect of your baggage (see condition 11).


3. What happens if you cancel or change my flight?

We plan our flying programme many months in advance, and although it is unlikely that we have to make any changes to confirmed bookings it can happen. From time to time for operational or commercial reasons it may be necessary to make changes to or cancel your flight after your booking has been accepted.

Provided you have paid the amounts due on time, we will not cancel/change your flight within 8 weeks of departure except as a result of force majeure or a Significant Change. We can cancel your flight outside this 8 week period including for operational or commercial reasons. If we do this you will be entitled to receive only a refund of any money already paid.

We do not pay compensation for, or inform you of changes other than Significant Changes. We will inform you, however, of a change in the time of your return or departure flight if the change, though not a Significant Change, is of more than 2 hours.

In the case of a Significant Change within 8 weeks of your departure you will have the choice of: (a) accepting the changed arrangements; (b) not accepting the changed arrangements and receive a full refund plus the compensation set out below. The compensation below is the minimum compensation we will pay depending on the circumstances and the exact date of change or cancellation.

Where your flight is cancelled within 8 weeks of your departure, if available, accepting an alternative flight of equivalent or higher standard (where the alternative is cheaper, the difference would be refunded to you) plus the compensation mentioned below.

The following made before day of departure constitute a Significant Change: (a) change in the departure time or return by more than 8 hours, (b) a change in UK departure airport on your outward/return flight to one which is more inconvenient to you; c) a change in your flight from a day flight to a night flight if the time of your departure and/or return has changed by more than 4 hours. A 'night flight' means one that is planned to depart from the UK between 22.00 and 05.59 and arriving back in the UK between 24.00 and 05.59.

If you wish we can give you a credit note against a future booking with us instead of cash.

We will not make compensation payments for any cancellation/changes caused as a result 'force majeure'. Force Majeure means any inability by us to perform our contractual obligations resulting from any cause or reason whatsoever beyond our reasonable control. This includes, but is not limited, to acts of war (whether war is declared or not), the threat of war, riots, civil disturbances, industrial disputes, terrorist activity, natural disasters, fire, technical problems to transport, airline failure, closure or disruption to airspace or airport or airline failure.


4. What is Freedom Flights Liable for?

We accept responsibility for the acts and/or omissions of our employees and agents while acting within the scope of, or in the course of their employment or agency with us. We also accept responsibility for any deficiencies in the services that we are contractually obliged to provide, or the failure of such services to reach a reasonable standard. We do not accept responsibility in respect of death, bodily injury or illness of any person taking one of our flights, except when caused by the negligent acts and/or omissions of our employees or agents while acting within the scope of, or in the course of their employment or agency with us. All our flights and arrangements have been purposely designed to allow for some un-scheduled changes. You will appreciate we cannot be held responsible for changes outside our control resulting in a missed or delayed connection. At all times a representative or
agent will be on hand to ensure that any problems are overcome as quickly as possible.

Your carriage on the flight will be subject to the airline's conditions of carriage (available on request) and also to any applicable international conventions. Your right to compensation for any loss that you might suffer as a result of any cancellation or delay in your flight will be determined by the airline's conditions of carriage and any applicable international conventions.

Regulation (EC) No. 261/2004 requires the airline that operates or intends to operate your flight (NOT Freedom Flights) to pay you compensation/provide you with assistance (refreshments and accommodation) where you are denied boarding, your flight is delayed or is cancelled. In such situation, the airline in question is required to provide you with written notice of the rules for compensation and assistance.

Please note that you are not entitled to receive compensation from us in addition to receiving compensation from the airline.

In all respects, our liability is limited in the manner permitted by the relevant international conventions and the conditions of carriage of the airline, which are available upon request from this office.


5. What happens if I change my reservation?

If you wish to change your reservation in anyway and we can accept the change, the following charges will apply. Time scales refer to the date of receipt of your instructions in writing, and cancellation charges are detailed below. More than 42 days before departure - £20.00 per change. Less than 42 days before departure - cancellation charges apply except for a name change, which is charged at £40.00 per name, except the day of departure when a charge of £50.00 per name will be levied. Name changes made within 14 days of departure, but not on the day of departure itself, will incur an additional ticket collection charge, details of which are available on our Website at www.freedomflights.co.uk (or on request). The following exceptions apply:

a) no changes are allowed from a full priced flight to a special offer flight

b) for any change to a booking, the basic price will either remain the same as the price quoted at the time of booking provided the booking price has not increased or, if there is such increase, you will be liable to pay the difference between the original booking price and the changed booking price (excluding supplements)


6. What if I cancel my reservation?

If you wish to cancel your flight, this must be done in writing by the person in whose name the booking was made and to whom our invoice is addressed. The cancellation will take effect only when we receive your written notice of cancellation.

We make the following charges to compensate us for the expected loss and expense, which we will incur as a result of your cancellation, as we start to incur costs from the moment you make your booking. The following charges apply:

If the reason for your cancellation falls within your insurance policy, normally the insurance company should refund any charges to you.


7. What happens if I complain about my flight?

If a problem arises during your flight, it is important that you advise the supplier and/or representative at the earliest opportunity, who will endeavour to put things right. If your complaint cannot be resolved locally, to allow a proper investigation of it, please submit a written follow up complaint within 28 days of your return to the UK to our head office quoting your booking reference number.


8. Special requests

Freedom Flights contracts airline seats in bulk. Client bookings are made within bulk allocations, but no specific seats can or will be confirmed. Freedom Flights will make every effort to meet your requests although they cannot be guaranteed. Any special meal requirements must be made at time of booking.


9. How do I book, what do I pay.... and when?

The person in whose name the booking is made acts on behalf of all other persons named, and becomes responsible to us for all payments in respect of the booking. Your reservation will be confirmed at the time of booking when we give you your unique Booking Reference number. Infants under the age of 2 years on the return date are charged an administration fee of £20 for flights, whose scheduled duration is less than 6 hours and of £40 for flights whose scheduled duration is 6 hours or more providing they do not occupy a seat. It is a condition of booking that you are adequately insured on your flight, please contact us for details.

Your flight is confirmed as soon as verbal confirmation is given over the telephone or you confirm the booking hrough our website and we give you your booking reference number. If, therefore, you subsequently cancel your booking, you will be liable to pay the cancellation charges at condition 6 “What if I cancel my reservation?


10. When can I expect to receive my tickets?

Normally, your tickets will be dispatched 14 days prior to the departure date. However, if your reservation is made within 14 days of your departure date then there will be an administration fee per person charge applied to collect your tickets at the point of departure. Details of this charge are available on our Website at www.freedomflights.co.uk (or on request)


11. What happens if I lose a piece of baggage?

Under the terms of various international conventions, whilst your personal effects and baggage are in the hands of the airline, the airline is liable for the safety of such baggage. If your baggage is lost or damaged between the time of airport check in, and the recovery of the baggage from the carousel at the end of the flight then the airline is under a duty to pay compensation. The amount of any compensation is determined by the international convention, details of which are on the reverse of your flight tickets. In case of loss or damage a property irregularity report must be completed before you leave the airport. Should your claim be in excess of the airline's compensation level then you should approach your insurers to see if they will pay the difference. Where the value of your baggage is more than £800 you should inform the airline at the check-in desk or ensure that it is fully insured prior to travel, as without this neither Freedom Flights nor the airline will accept liability for loss or damage for amounts above £800.


12. What about health and travel documentation?

Where travel and health documents are necessary to comply with the requirements with any country you may wish to visit, then it is your responsibility to procure them. If failure to obtain any such documents results in fines, surcharges or other financial penalty being imposed upon Freedom Flights then you will be liable to reimburse Freedom Flights accordingly. You must ensure, by consulting your own doctor if necessary, of specific health precautions deemed prudent for the country / resort you intend to visit, and the requirements for appropriate medication/ inoculations complied with.


13. Should I reconfirm my inbound flight?

It is imperative and a strict condition of booking that you confirm your inbound flight details with the local office noted on your itinerary (not the airport authorities) not more than 48 hours and not less than 18 hours prior to the previously notified flight time. We can accept no liability if you fail to comply with this condition and, due to a flight change, miss your return flight.


14. Regulations

Many airlines specify that both the outbound and inbound portions of the air ticket must be used and in the event that the outbound flight is not used, the passenger will not be allowed to return on the inbound charter flight. Should anyone check in less than 90 minutes before the ticketed departure time, admission to the flight is likely to be refused. Should anyone be refused admission to the flight or to the destination country by the airline or government authority, then we are powerless to assist and cannot be held responsible. In all such cases we will not be liable for any costs or damages involved.

These Booking Conditions are valid for bookings made from 01 October 2006 until further notice.

4. Terms and conditions when the supplier is Libra

Fair Trading Conditions
The following conditions form the basis of the contract between you and LIBRA HOLIDAYS LTD and will be subject to English Law and jurisdiction. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. We are a member of ABTA (membership no V0688) and are currently holding ATOL No 324 issued by the Civil Aviation Authority, which provides for your protection in the unlikely event of our insolvency. The CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking. For further information, visit the ATOL website at www.atol.org.uk. Libra Holidays is a trading name of Libra Holidays Ltd, registered in England, No. 1073441. Libra Holidays is also a subsidiary of the Libra Holidays Group Ltd, a company listed on the Cyprus stock exchange since July 1998.

1. Our Agreement with You
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. You will also become directly responsible for the payment of the total holiday price and if applicable and appropriate, any cancellation charges. A contract will exist as soon as we issue our confirmation invoice. In the event that your booking is made via Viewdata by a travel agent a contract will exist once you ask the travel agent to confirm the booking on Viewdata and a booking reference has been issued to you subject to paragraph 22 below (system errors).
This contract is made on the terms of these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. We will only accept bookings if the lead name of the booking is over 18 years of age.
Written consent from parent / legal guardian is required for any travellers under the age of 18 who are travelling without their parents or legal guardians.

2. Your Holiday Price

When you make your booking you must pay a minimum deposit of £90.00 per person. The deposit payable may vary according to destination and product. Please note that if your booking includes a scheduled flight, the price of the flight may be payable in full at the time of booking depending on the fare class booked. The balance of the price of your travel arrangements must be paid at least eight weeks before your departure date. If the deposit and/or balance are not paid on time, we shall cancel your travel arrangements and retain your deposit if applicable. All monies paid to the travel agent are held on our behalf at all times. Please note: In the event of any conflict between the price given on our website, Viewdata or any late availability offers, the price given in the brochure containing the holiday you have chosen will prevail.

Surcharges

Please note that the price of your travel arrangements can be varied due to changes in: transportation cost e.g. fuel, scheduled airlines, and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator/organiser, Government action such as increases in VAT or any other Government imposed increases, currency in relation to adverse exchange rate variations. In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges, will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. In either case there will be an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.

Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your surcharge notification. Whether you cancel or not you will also be entitled, on the terms set out in respect of major changes paragraph 6 below to accept an offer of alternative travel arrangements from us if we are able to do so and compensation as set out below. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Please note that once booked, your holiday price is subject to paragraph 22 below (system errors). The price of your travel arrangements was calculated using exchange rates quoted in the Financial Times Guide to World Currencies in December 2006 $1.75, euro1.45, £Cyprus 0.85.

Late Bookings

For reservations made within eight weeks of departure immediate payment of the total holiday cost is required and subsequent cancellation by you will result in cancellation charges as outlined in point 4, “IF YOU CANCEL YOUR HOLIDAY”. Any monies held by your travel agent will be held on our behalf. If you are booking a late availability holiday the special offers contained in this brochure will not be applicable. Late bookings may be subject to a late booking fee if booked within 56 days of departure and will be advised at the time of booking, if applicable.

Payment

Please note that if you booked your holiday via a travel agent any monies paid by you to the agent under or in contemplation of the contract is held by the agent as agents for Libra Holidays. In the event that Libra Holidays does not receive the balance of the holiday cost from the client by the designated date, the deposit and the insurance premium will be forfeited forthwith and the holiday arrangements will be cancelled. No person will be allowed to travel unless the company have received cleared funds, or evidence of cleared funds, prior to your date of departure. Please note that if we do not receive full payment eight weeks before departure we reserve the right to cancel the holiday and you will be responsible for the cost of any cancellation charges levied as specified in Condition 4. Where the booking was made via an agent the clients will have to provide Libra Holidays with documentary proof that they have paid the travel agent e.g. credit card statement, in order for Libra Holidays to claim any payment from the agent in the unlikely event that problems may arise. Please note: Your booking may incur a credit charge of 2.5%, which will be notified at the time of booking.

Important Note

UNLESS SPECIAL NOTIFICATION OF ALTERNATIVE HOLIDAY INSURANCE ARRANGEMENTS IS GIVEN ON THE BOOKING FORM, THE PREMIUM MUST ALSO BE SENT WITH YOUR DEPOSIT IF ADVANCE BOOKING OR WITH FULL PAYMENT IF LATE BOOKING.

3. If you change your holiday

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Please note that it is not possible to change your holiday from one season to another, for example, you cannot change a 2006 holiday for a 2007 holiday.

In addition, you may not change from a holiday featured in any Libra Holidays brochure to one of our late availability or any other special offer holidays which is only advertised on our website. Such alterations will be considered cancellations. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge, these are detailed below, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements (e.g. scheduled tickets) cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge.

For scheduled flights, name changes must be notified to us at least 35 days before the departure date and a fee of £50.00 per name change will be charged. Any amendments to names within 35 days of the departure date (for scheduled flights) will mean that the flight will have to be cancelled and re-booked and appropriate cancellation charges will apply (please refer to condition Charges for alterations will apply as follows. If you make any alteration to your holiday after we have confirmed your booking, other than increasing the numbers in your party or adding a service to your booking, an amendment fee of £35.00 per person named on the booking will be charged.For changes within 8 weeks of the departure date, other than a name change, you will be liable to pay cancellation charges (please refer to condition 4).

Name changes will be accepted up to 3 weeks before your departure date and a charge of £35.00 will be applicable for each name change. A charge of £50.00 will be levied where name changes are made within 3 weeks of the departure date, plus any applicable ticket on departure charge. This includes changing a name from your maiden name to your married name.
If the holiday price depends on the number of persons booked into an accommodation and you wish to change that number of persons, the price will be calculated on the basis of the new party size. Any increase in price per person as a result of part cancellation is not a cancellation charge. It is a price adjustment resulting from the amendment to the number of persons travelling.

IMPORTANT NOTE: ALL AMENDMENTS MUST BE CONFIRMED IN WRITING BY FAX, EMAIL OR POST BY THE LEAD NAME ON THE BOOKING OR HIS/HER TRAVEL AGENT. IF A FAX/EMAIL IS USED AS THE APPROPRIATE METHOD OF CANCELLATION, YOU/THE TRAVEL AGENT ARE ADVISED TO KEEP A COPY OF THE FAX/EMAIL CONFIRMATION AS THIS MAY BE REQUIRED FOR PROOF IN THE UNLIKELY EVENT OF ANY DISCREPANCIES.

4. If you cancel your holiday

You may cancel your travel arrangements at any time. Your travel arrangements may not be cancelled by anyone else in your party unless we have express written permission from you to do so. All cancellations must be notified to our office in writing by the lead name on the booking or your travel agent and should be marked 'URGENT - CANCELLATION NOTIFICATION'. Cancellations can also be made by fax or email by you or your travel agent and must be marked the same way. You/your travel Agent must keep a copy of your written cancellation request in case of any discrepancies and we would advise you to check that your cancellation request has been received and actioned by Libra holidays.

The effective date of cancellation will be when the notification is received by Libra Holidays.
Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in the table below. Please note: we cannot give you a refund until such time as your travel documentation and air tickets are returned by you of your travel agent.

‘Holiday cost’ does not include insurance premiums and any handling/amendment fee or other costs paid if you change your booking which are not refundable in the event of your cancellation.

PLEASE NOTE: Cancellation terms and charges will apply where you wish to cancel due to inclement weather conditions at your chosen destination. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Any insurance premium paid to us is non-refundable in the event that you cancel your travel arrangements. Please also refer to flight only bookings, paragraph 24. Please note: We cannot give you a refund until such time as your travel documentation and out tickets are returned by you or your travel agent.

5. Your responsibilities

(a) You must ensure that you and the rest of your party have valid passports and appropriate visas.
(b) You should check what vaccinations are required for your chosen destination with your doctor. Vaccination information given in our brochure is correct at the time of going to print but may be subject to change and should be used as a guideline only.
(c) Airline regulations state that women 28 weeks or more into pregnancy at the time of return travel must have a doctor's certification that they are fit to travel. Normally, permission to travel is refused after 32 weeks. We can only accept your booking upon the clear understanding that we cannot be liable if any airline refuses to accept you or any member of your party as a passenger for this reason.
(d) You must be responsible for the behaviour of yourself and your party. (Please refer to condition 9).
(e) You must tell us if you have an existing medical problem or disability that may require assistance before you book your holiday. We may refuse to accept physically disabled customers or customers confined to a wheelchair who do not tell us before they book, or if we feel the holiday you choose is not suitable for you without a suitably qualified travelling companion. (Please refer to condition 19.)

6. If we change or cancel your holiday

It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. No compensation is payable in respect of minor changes. If we make a major change, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available. If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.

We also reserve the right to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will endeavour not to cancel your travel arrangements, except for reasons of force majeure or failure by you to pay the final balance.

Please note that carriers such as Airlines used in the brochure may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard or higher within the same resort area, or a change of departure airport to one within the same region. If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements from us if available or cancelling your booked holiday and receiving a full refund of all monies paid. If the alternative arrangements selected are of a lower price than those originally confirmed, the difference will (if already paid) be refunded to you. If the alternative is more expensive you must pay the difference in price. If you accept the alternative arrangements, the contract between us will be varied to incorporate the new arrangements. In the case of a major change as defined by this section, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below. Please note; that we will only make one payment for each full fare paying adult in the holiday booking. Any children not paying the full adult fare will receive 50% of these amounts. Children using a free child place will not receive any standard payment. In the event that you choose not to accept alternative arrangements and opt for a cancellation with a full refund, the refund will not include any insurance premiums of handling/amendment fees or any other costs if you have previously changed your booking.

Holiday Bookings

Flight and Accommodation Only Bookings

* Per person

Major changes may include the following:

·         We need to change your flight departure time by over 12 hours

·         We have to change your accommodation to that of a lower rating/classification

·         We have to change your holiday to a different country or different area of the same country

·         Change of UK departure airport except changes between London airports i.e. Gatwick, Heathrow, Luton or Stanstead.

Please note: A change of arrival airport or flight operating with a stop over at another airport does not constitute a major change. No claim for additional expenses or other compensation will be considered. For example, if you decide to cancel your travel arrangements instead of accepting the alternative we have offered and you then book a more expensive holiday, we would not consider any claim for the difference in price you have paid. Please also refer to flight only bookings, paragraph 24.

IMPORTANT NOTE: Compensation payments do not apply to circumstances beyond our control (force majeure). We can cancel your holiday in the following circumstances: war, threat of war, riots, civil strife or terrorist activity, industrial disputes, natural or nuclear disasters, fire, technical problems with transport, go slow, airport closures, bad weather conditions, airline failure and similar events beyond our control.

7. Changes after the start of your holiday

We occasionally we have to change your holiday arrangements after you arrive in the resort. If we do this, we will try to place you in accommodation of the same or higher standard in the same or similar resort. We will pay you compensation according to the scale shown in section 6 only if the change constitutes a major change as specified. You have no right to cancel your booking after you have left for your holiday if we offer you a suitable alternative.

8. Our liability to you

(i) We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described in this brochure. If any part of your travel arrangements are not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of £5,000.

(ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of or in the course of their employment in the provision of your contracted travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law.

We cannot accept liability in the following circumstances:
a) If you or any member of your party is at fault.
b) If the failure is the fault of someone else not connected with providing the services that make up the holiday that we have confirmed to you.
c) Any unusual or unexpected circumstances beyond our control, which we could not have avoided, even if we had used all possible care.
d) Any event that the service supplier or we could not help, expect, or prevent.

(iii) We will of course use our best endeavours to offer our assistance if you suffer difficulty whilst on holiday. If you, or any member of your party, suffer illness, personal injury or death, through no fault of your own, during your holiday which arises out of an activity which is not part of the holiday arrangement, we will help you organise any claim you may have against anyone else. The extent of our assistance in this respect may include the provision of translation services, communicating with authorities and others in foreign resorts and recommending foreign lawyers if this is appropriate. We will not pay more than £5,000 for your booking. We cannot accept liability for any payment unless you have told us within 90 days of the incident that you want to make a claim and we have given our written permission. We may ask you to pay back any payment we have made if you make a successful claim against the other person or you have suitable legal indemnity insurance. If our suppliers can exclude or limit liability under any international convention, we will rely on that exclusion or limitation.

(iv) Conditions of carriage. The Contractual terms of the companies that provide the transportation for your travel arrangements will apply to this contract. These may contain terms, which affect your rights to compensation. You may ask for copies of the relevant conditions of carriage from our offices. This brochure is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines or carriers mentioned herein or any airline or carrier whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be less than 2 years of age on the day of its return flight
.
(v) Conventions governing international travel. The amount of compensation to which you are entitled will be limited by:
(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and The
(b) Montreal & Warsaw Conventions in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail & the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury or loss of damage to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these conventions. You can ask for copies of the transport companies’ contractual terms, or the international conventions, from our Customer Services department at Castle House, 21 Station Rd, New Barnet, Herts, EN5 1PA. Tel: 0871 226 7835.

9. Behaviour

If you are prevented from utilising your aircraft seat and/or booked accommodation because of the opinion of a person in authority (e.g. police, security person, aircraft pilot or accommodation proprietor), or you appear to be unfit for travel or likely to cause disturbances or discomfort to other persons whether due to alcohol consumption, misuse of drugs or general misbehaviour our responsibility for your journey/accommodation ceases. Full cancellation charges will apply (if applicable) and any extra costs incurred in making alternative arrangements will be payable by you.
Furthermore our liability towards you will cease in the event that you or your party causes any damage/disturbance/discomfort for any reason, whilst staying in your resort. This may also lead to your eviction from the accommodation. Our contract with you will be deemed terminated and we will have no further obligation to assist you with alternative arrangements.

10. Flight delays

Unfortunately there are occasions when, for reasons beyond our control, your flight may be delayed. Although we cannot accept liability for any flight delays, we will do our best to liaise with the airline providing your flight to ensure the following services are provided in the event of a delay.

For delays over 10 hours a decision will be made in liaison with the airline concerned as to what provisions will be made for your comfort. Please remember that it may be possible to make an insurance claim for any flight delays. If you have chosen to purchase our insurance policy, you will be offered compensation for delays of more than 12 hours. If you have not purchased our insurance, it is your responsibility to ensure that you are fully protected against flight delays. We cannot accept any liability for any payment you have to make unless we have given our permission beforehand, or for any time lost on your holiday as a result of any delay. Under EU law you have rights in some circumstances to a refund and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be published at EU airports and will also be available from airlines. However, reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. If your airline does not comply with these rules you should complain to the Air Transport Users Council on 020 7240 6061 or visit www.auc.org.uk.

11. If anything goes wrong

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative immediately, who will endeavour to put things right. Before complaining, please consider whether you have taken into account our 'WHAT YOU NEED TO KNOW' section. Your complaint will be recorded on a Customer Service Report Form, which will be given to you by our Representative. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at Libra Holidays, Castle House, 21 Station Road, New Barnet, Herts, EN5 1PA, giving your booking reference & all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a Customer Services Report form whilst in resort.
If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
Please note that under article 15(9) - The Package Travel Regulations 1992, you have an obligation to make your complaint known in resort to our local representative. The Directive states the following: "the consumer must communicate any failure in the performance of a contract which he perceives to the supplier of the services concerned and to the organiser and/or retailer in writing or any other appropriate form at the earliest opportunity”. It is unlikely that you will have a complaint that cannot be settled amicably between us. However, disputes to do with this contract which cannot be settled amicably, may (if you wish) be referred to Arbitration under a special scheme which, is arranged by the Association of British Travel Agents (ABTA), but is administered quite independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of Arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for over £5,000 for each person or £25,000 for each booking form or to those which are only or mainly to do with physical injury or illness or the consequences of any injury or illness. The scheme can deal with general compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The rules of the scheme say that you must apply for arbitration within 9 months of the date you return from holiday, although in special circumstances, it may still be offered outside this period. There may be occasions where at the time of booking we agree to changes to the contract terms. For injury and illness claims you may like to use ABTA chartered institute of Arbitrators Mediation Procedure. This is a voluntary scheme & requires your tour operator to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way.
Full details of the scheme are available from ABTA at 68-71 Newman Street, London W1P 4AH.

12. Ticket conditions

Your tickets will be issued and sent to you within 14 days of your departure. We are unable to issue tickets any sooner. Any bookings made within 14 days of departure will automatically be issued at the airport on departure.
When you travel by air, sea or land, the conditions of carriage of that airline/boat/coach company apply, some of which limit or exclude liability for certain events. These conditions are the subject of international agreements between countries and will be made available for inspection at the offices of Libra Holidays; copies will be available on request. We will not be responsible if you arrive late for the specified check in time or for the flight nor can we accept any responsibility for any loss by you for your holiday travel tickets, vouchers or coupons. A charge of £35 per person will be made for ticket re-issue. This would take effect where your ticket was either lost or misplaced, but not for any name changes. Where your ticket needs to be amended for any name changes you will be charged in accordance with condition 3.It is imperative and a strict condition of booking that you confirm your inbound flight details not more than 48 hours and not less than 12 hours prior to your previously notified flight time (*72 hours if the reconfirmation period falls over a public holiday). This can be done with the local office noted on your itinerary, or our Head Office in London. We can accept no liability for clients who fail to comply with this condition and, due to flight change, miss their return flight. The times quoted on your documentation are local times. It is important that passengers check-in at least 2-3 hours before the flight departure time. If your outbound journey is not utilised the inbound reservation is automatically cancelled.

Important Note: Council Regulation (EC) No 202/97 applies to air carriers granted an operating licence in a Member state of the European Community. For such carriers, there is no limitation on the damages that may be claimed if a passenger sustains death or bodily injury by accident whilst on board or in the process of embarking on or disembarking from its aircraft. Such carriers shall not be liable to pay more than the equivalent in local currency of 100,000 SDR if the carrier proves that he and his agents look at necessary measures to avoid the accident or that it was impossible for him or them to take such measures. However, the carrier may be exonerated wholly or partly from liability by any negligence of the passenger, which causes or contributes to the accident in accordance with applicable law. In the event of death an initial payment shall not be less than the local currency equivalent of 15,000 SDR. Carrier reserves the right to reclaim such payment(s) in the event that the payee has been incorrectly identified or the payment(s) exceed carrier's liability because of the negligence of the payee or the passenger. Carriers are insured according to conditions governing their operating licence. For full information see individual carrier's conditions of carriage.

13. Your accommodation

The self-catering or hotel provided is only for the use of passengers shown on the confirmation invoice as confirmed by us. Sub-letting, sharing or assigning the accommodation is prohibited, as are overnight guest. You are responsible for damage caused to accommodation by you or a member of your party. The company has no control over the behaviour of persons visiting or residing at your hotel/self-catering complex and it cannot accept responsibility for their acts and / or inconvenience caused to you as a result of their behaviour. Whilst we will request an extra bed in a two person accommodation for a third person to share, if required by you, & where provided for in this brochure offer the third person a reduction from the basic price, you may find space limited. We are unable to accept liability or responsibility should you then consider the accommodation to be overcrowded. You should also bear in mind that additional beds are camp beds or folding type sofa beds. Those of you who are single travellers, or who wish to occupy accommodation with fewer people than the number shown on the price panel may feel that the cost per person of your holiday appears higher that it should be. The reason for this supplement is that our contract with the owners is based on a price per room while our holidays are sold per person, including flights and other elements. Therefore the price for a lone traveller included the entire room cost. This applies both to single rooms in hotel and self-catering units, where for example, three people may want to occupy accommodation usually sold for four and priced accordingly. We do not make any additional or excessive profits from these sales; the prices charged merely reflect the real cost to us. In some hotels there are rooms that are designed for single occupancy only. In this instance there will normally be a supplement but usually less than when a single person occupies a double room. These single rooms are often smaller and sometimes less well appointed. We do not know which room you will be given as your accommodation management will usually decided this shortly before you arrive. Accommodation Classifications and Ratings. All accommodation classifications and ratings are granted by the tourist authority of the country you are visiting. Libra Holidays have no influence over ratings/classifications that are granted.

14. Documentation and insurance

It is your responsibility to ensure you are in possession of a valid passport and any visa, which might be necessary. Non British Passport holders are required to check with the consulate of the country to which they intend to travel for visa requirements. It is a condition of booking that you take steps to adequately insure yourselves before travelling. You must therefore either take out our travel insurance or alternatively arrange a policy yourself which is at least as good as that provided through us. Failure to purchase adequate travel insurance may result in our cancelling your holiday and levying appropriate cancellation charges. If you hope to travel to another country, perhaps on an excursion, outside your holiday destination you must ensure that you are adequately insured for travel to that country. Please check with your travel insurer for details.
Passport Reminder

All British Citizens now need a full 10-year British Passport for all overseas visits. It is essential that you travel with a valid passport and it is your responsibility to check that your passport is valid on the dates that you travel. If you need to apply for a passport or renew an existing one, you must do so well in advance of travel.

15. Brochure accuracy

We will provide the facilities and services advertised in the brochure. If our suppliers or ourselves withdraw those facilities or services or limit them for any reason, we will try to tell you and where appropriate pay you compensation. We cannot pay any compensation for events which, are outside our, or our suppliers’ control. Outside the peak season it is common for facilities and services to be less widely available, both in your accommodation and in your holiday resort generally. We cannot accept liability in those circumstances. There will be occasions, particularly at the beginning and end of the season, when accommodation management may decide to close a property down due to the low number of guests or bookings. In such circumstances we have no obligation other than to find you suitable alternative accommodation of the same standard in the same resort, Condition 6 will apply in relation to your entitlements. If we know about building work or other noise likely to affect your holiday arrangements we aim to tell you before you leave. We cannot provide this advice on late bookings or other holidays where accommodation is not specified before you arrive at your holiday destination. The information in this brochure is checked and is known to be correct on the date the brochure went to print (November 2006). However, as this is many months before you take your holidays and despite careful checks, errors and changes may occur after the date of publication. If we are made aware of such errors, we will of course endeavour to inform you of them at the time of booking. To ensure you have up to date information please check with your travel agent, our in-house reservations team or our website at www.libraholidays.co.uk. Public Holidays and religious festivals also affect the availability of resort and hotel facilities. The relevant national Tourist Office can provide details of such events and further information regarding your chosen holiday resort. Discounts. There are discounts of up to 50% available for children on some holidays in this brochure. Discounts for children or third adult where shown only apply when one child (under 11 years of age), shares with two full paying persons in a room. The discount is applicable on the basic price and not on other room supplements e.g. sea views, meal or flight supplements, etc. Infants. As previously mentioned in accordance with Air Navigation Regulations an infant must be under 2 years of age on the date of their return flight. The cost of a cot (where applicable) must be paid direct to the hotel by the client. There will be a charge of between £25.00 & £50.00 on charter flights for the carriage of infants. On scheduled airlines, charges will be advised at time of booking.

16. Lost property

If you leave any personal property in the resort and would like us to assist you in retrieving it, a handling fee of £40.00 will be levied. This is not refundable if the item(s) is/are not found. For further assistance, please call Customer Services on 0871 226 7835.

17. All inclusive holidays

All-inclusive normally includes all meals and some local drinks during designated times of the day. The choice of drinks available varies from property to property. Please refer to the individual property descriptions in our brochure or Viewdata for further details.

18. Nights in resort

Your accommodation is reserved for you from 12 noon on the day you leave the UK. For night flights departing after midnight, the day you leave the UK is deemed to be the previous day so that you have immediate access when you arrive. In most cases and by international convention, rooms must be vacated by 12 noon on the last day of your holiday. Sometimes you might have to wait several hours before your return flight departs. Where possible, a room will be made available for changing & storing luggage. Sometimes hotels may let you keep your room but they are entitled to make a charge for this service & this does not from part of your contract with us. This is not normally possible with apartments. Where half board, full board or all inclusive has been booked and flight timings may mean losing one meal, your holiday price has been adjusted to compensate.

19. Impaired mobility