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Charter Flights Terms & Conditions In the sale of charter flights Globepost Limited (part of the lastminute.com
plc group) acts as agent for various third party suppliers. The contract for
the charter flight will be between you and the relevant supplier and you will
be subject to their terms and conditions. For your ease of reference those
terms and conditions are listed below. In addition as we incur cost in administrating cancellations and modifications,
if you ask us to administer any relevant cancellation and/or amendment on
your behalf we will charge an administration fee of £45. Please be aware that
this fee will be in addition to any charge you may have to pay the supplier. 1. Terms
and conditions when the supplier is Teleticket 1. Making your reservation 2. Additional costs 3. The basic cost of your holiday includes 4. If you change your flight 5. If you cancel your booking 6. If we alter your booking In the event of all of the above flight changes, where possible your car
hire and car parking will be changed to correspond accordingly with your current
flight details, however on receipt of your car hire and car parking vouchers
you should check that all details stated are up-to-date. When you accept the
major or the intermediate change, the contract between us will be varied to
incorporate the change. 7. If we cancel your booking 8.
Provision of services Air, road and rail carriers 9.
Important note 10. Check-in 11. Travel Documents 13. Infants 14. Unaccompanied Minors 15. Complaints 16. Flight delays 17. Travel insurance 18. Health regulations 19. Prices 2. Terms and conditions when the supplier
is Avro All bookings are subject to the following terms and conditions. Please read
them carefully. In these terms and conditions “we” “us” and “our” means Avro
PLC. We sell charter flights. Your contract will be with us and is subject to
the terms and conditions below. 1. The Head Office of Avro PLC is at Wren Court, 17 London Road, Bromley,
Kent, BR1 1DE. Avro PLC is a member of The Association of British Travel Agents
(Membership No. V1021) and is fully bonded by the Civil Aviation Authority
under Air Travel Organisers' License (ATOL) Number 1939. The charter flights
we offer are therefore ATOL protected. In the unlikely event of our insolvency,
if you have bought a charter flight, the CAA will ensure that you are not
left stranded abroad and will arrange to refund any money you have paid us
for an advance booking. For further information, visit the ATOL website at
http://www.atol.org.uk/When
your travel agent or we confirm your booking, a legally binding contract between
you and us, comes into existence. Your contract with us and all matters and disputes which arise out of it
is governed by English Law. We both agree that any dispute, claim or other
matter by the English Courts unless you live in Northern Ireland or Scotland,
in which case the courts of Northern Ireland or Scotland (as appropriate),
deal with any disputes. N.B. Your calls may be recorded or monitored as part of our customer service
training scheme. A copy of our privacy statement is published on our Website
at avro.co.uk. Alt ernatively, you may wish to request a copy from our Customer
Services Department on 0871 622 4164. 2. How do I make a booking? You can make your booking through a travel agent or by telephoning us direct
on 0870 241 4142 or through our website http://www.avro.com/. All monies you pay to one
of our authorised travel agents for your booking with us will be held by the
agent, until they are paid to us or refunded to you. Full payment for bookings
made via our Website is required at the time of booking. For all other bookings
you must pay a deposit, you will be advised of the amount at the time of booking. In addition, payment of all applicable insurance premiums (if required) is
due at the time you make your booking. You must pay the rest of your balance
(if applicable ) 8 weeks before you depart. If for any reason the balance
is not received by us or your Travel Agent on time, we or your Travel Agent
will write and tell you that the payment is overdue. If it is still not received
by us or your Travel Agent within 7 days of the written reminder being sent
out, we will be entitled to treat your booking as cancelled by you and keep
your deposit. If we do not cancel straight away because you have promised
to make payment, you must in addition pay the cancellation charges shown in
section 7 depending on the date we reasonably treat your booking as cancelled.
If you book your travel arrangements 8 weeks or less before departure, you
must pay the full cost at the time of booking. Payment can be made by credit/debit card, but if you wish you may pay the
balance by cheque or postal order. For any payments made by credit card, there
will be a processing charge which will be advised to you at the time of booking.
3. Following confirmation of your travel arrangements, we will issue
a confirmation invoice. Please check the invoice and all other documents you
receive from us (including tickets and insurance details) as soon as you receive
them. Contact us immediately if any information which appears on the confirmation
seems to be incorrect or incomplete, as it may not be possible to make changes
later. We regret we cannot accept any liability if we are not notified of
any inaccuracies in any document within ten days of our sending it out (five
days for tickets). To the best of our knowledge all our published information is correct at
the time of publication. It does not commit any of the carriers/independent
organisations mentioned or any carrier whose services may be used by us in
the course of any flights. Please note, advertised information and prices
may have changed by the time you come to book your chosen travel arrangements.
Whilst every effort is made to ensure the accuracy of information and prices,
regrettably errors do occasionally occur. You must therefore ensure you check
all details of your chosen arrangements with your travel agent or us at the
time of booking. Where there appears to be an obvious pricing error your travel
agent has an obligation to point out such pricing errors to us. Our Obligation To You 4. If we change or cancel your flight before you leave. We try to avoid making any changes to travel plans. However, as they are
planned many months in advance occasionally, we have to make changes to and
correct errors in published details both before and after bookings have been
confirmed and cancel confirmed bookings. We must reserve the right to do so.
Occasionally, we have to make a “significant change”. A significant change
is a change made before departure which, taking account of the information
you give us at the time of booking and which we can reasonably be expected
to know we can reasonably expect to have a significant affect on your travel
arrangements. Significant changes are likely to include the following changes
when made before departure. A change in the time of departure or return by more than 12 hours from the
original. A change of UK departure airport on your outward or return flight to one
which is more inconvenient to you. A change of destination airport where the new destination airport is more
convenient for you. A change in your flight from a day flight to a night flight if the time of
your departure and/or return has changed by more than 4 hours. A night flight
is defined as one planned to depart from the UK between 22.00 and 05.59 hours
or arriving back in the UK between 24.00 and 05.59 hours. If after making your booking we are advised that an aircraft will stop en
route, we will advise you as soon as reasonably possible. However, such a
change will not constitute a significant change. If we make a significant change or cancel your booking we will tell you as
soon as possible. If there is time to do so before departure, we will offer
you one of the following options. (1)(Significant changes) accept the change and receive compensation as shown
in scale A below, or (2) cancel or accept the cancellation and receive a full
refund with compensation as shown in scale B below or (3) (If we can, and
there is time to do so before departure), we will also offer you at least
one alternative charter flight of equivalent or higher standard (if this is
less expensive than your original flight we will refund the difference but
if it is more expensive we will not ask you to pay any more) together with
compensation as shown in scale A/B below as appropriate. If you decide not to take the alternative we specifically offer you, you
may purchase any other available flight from us at the applicable price. NB.
The compensation shown below is the minimum we will pay you depending on the
exact circumstances and the date the change or cancellation is made. Minimum Compensation for each full fare-paying passenger Scale
A If you accept No.
of days notice we give you before departure Compensation
in £'s sterling 0
- 7 Days 40
8
- 14 Days 30
15
- 28 Days 20
29
- 42 Days 15
43
- 56 Days 10
57
Days or more Nil
Scale
B If you cancel or accept the cancellation No.
of days notice we give you before departure Compensation
in £'s sterling 0
- 7 Days 20
8
- 14 Days 15
15
- 28 Days 15
29
- 42 Days 5
43
- 56 Days 5
57
Days or more Nil
However, compensation will not be payable and no liability beyond offering
the above mentioned choices can be accepted where we are forced to make a
change or cancel as a result of any of the events listed in clause 5 (Important
note) below. No compensation is paid for minor changes. A minor change is
any change which we could not reasonably expect to have a significant effect
on your travel plans. No compensation will be payable and the above options
will not be available if we cancel as a result of your failure to comply with
any requirement of these booking conditions entitling us to cancel (such as
paying on time). Very rarely, we may be forced by "force majeure" (see clause 5)
to change your return flight after departure but before the scheduled end
of your time away. This is extremely unlikely but if this situation does occur,
we regret we will be unable to make any refunds (unless we obtain any refunds
from our suppliers), pay you any compensation or meet any costs or expenses
you incur as a result. At the time of making your booking direct with us or through your travel
agent, we will advise the most up to date timings before the booking is confirmed.
Timings are for guidance only and may change. The actual timings will be shown
on your tickets, which you must check very carefully. It is possible that
timings may be changed even after tickets have been dispatched - we will contact
you as soon as possible if this occurs. 5. Important Note Except where otherwise expressly stated in these Booking Conditions, we regret
we cannot accept any liability, pay compensation or welfare expenses where
the performance of our contractual obligations is prevented or affected or
you otherwise suffer any damage or loss as a result of circumstances or events
beyond our control. Such circumstances and events include war, threat of war,
riots, civil strife, terrorist activity, industrial disputes, natural or nuclear
disaster, fire, technical problems with aircraft or transport, closure or
congestion of airports, runways, bad weather, epidemics or health risks, insolvency
of airlines and all similar events beyond our control. 6. If you want to change or cancel your booking If you want to change your booking details in any way, we will try to help
you, although we cannot guarantee that we will be able to do this. The following
charges apply for changes in addition to any difference in price. If there
is any increase in the fare available at the time you request any change,
you will be liable to pay the higher fare. You will also have to pay any additional
costs or charges incurred or imposed by any of our suppliers. We cannot transfer
insurance premiums Name
Change Time
before departure when change request is received by us Cost
in £'s sterling per name change 42
days or more 30
15-41
days 30
0-14
days 50
Other
Changes Time
before departure when change request is received by us Cost
in £'s sterling per change 42
days or more 30
15-41
days Cancellation
charges apply 0-14
days Cancellation
charges apply If you want to cancel the whole, or part of, your booking after we have accepted
it, the passenger who made the booking must send signed instructions to your
travel agent or us. We will ask you to pay cancellation charges on the scale
shown below. These charges reflect our estimated loss as a result of dealing
with your booking to the point of cancellation and any other losses we may
have to pay. Cancellation charges Avro Charter Time before departure When we receive change request. Cancellation charges are shown
as a percentage of the total booking cost (excluding any insurance premiums,
credit card charges and amendment fees). 42 days or more Deposit + Amendment fees 29-41 days 60% 15-28 days 80% 0-14 days 100% 7. Fees Insurance premiums, credit card charges and amendment fees are not refundable
in the event of your cancellation. However, if you have taken our travel insurance
you may be able to recover the cancellation charges less the applicable excess
from the insurance company depending on the reason for your cancellation.
Claims must be made to the insurance company direct. 8. Travel Insurance When you book travel arrangements with us, you must take out the travel insurance
we offer or another policy that offers the same or greater protection. You
have the right to cancel the policy you purchase from us, and receive a full
refund if you cancel our insurance within 14 days of making the booking, providing
that you have not travelled or made a claim on the policy. The cost of medical
treatment, repatriation and other services overseas can be high. An insurance
policy cannot be transferred to another person under any circumstances. Please
read your policy details carefully and take them with you on holiday. It is
your responsibility to ensure that the insurance cover you purchase is suitable
and adequate for your particular needs. We do not check alternative insurance
policies. 9. Behaviour You or any member of your party may be prevented from travelling or continuing
with your travel arrangements if the behaviour of the person(s) concerned
is causing or is likely to cause, in the opinion of any person in authority,
danger, distress or annoyance to themselves or any other person(s) or damage
to property. In this case we and/or the carrier and/or other will (including
any return journey) and will not be liable to make any refunds, pay any compensation
or meet any costs the person(s) concerned has to pay as a result. You or the
person(s) concerned must pay any costs incurred by us as a result. When you book with us, you accept responsibility for any damage or loss caused
by you or any member of your party. Full payment for any such damage or loss
must be paid direct at the time to us or to any other supplier or any person
in authority. If you fail to do so, you will be responsible for meeting any
claims subsequently made against us (together with our own and the other party's
full legal costs) as a result of your actions. 10. Travel Documents The passport, visa and health requirements applicable at the time of printing
to British citizens for the flights we offer are shown, on the Foreign and
Commonwealth Office website: www.fco.gov.uk. A full British passport presently
takes approximately 12 weeks to obtain although at certain times of the year
this may be longer. Requirements may change and you must check the up to date
position in good time before departure. The name and initials on your passport
must exactly match those on the ticket or the person concerned will be refused
carriage. British Citizens must hold a 10-year British Passport valid for
at least 6 months after their return date of travel, and for certain destinations
longer. If you are travelling to the USA every traveller (including children) must
have their own machine-readable passport. If you are unsure whether your passport
is machine readable, please ask at the time of booking. Anyone without a machine-readable
passport will need a visa to travel to the USA. Please ask at the time of
booking for further details. Information on health is available from the Department of Health in their
leaflet “Health Advice for Travellers” available free from your local DoH
office, or by calling 0800 555 777, on their website: http://www.dh.gov.uk/hat,
or on pages 460-464 on CEEFAX. UK Residents can obtain free or reduced cost
healthcare when visiting a European Union country – the new EHIC Card now
replaces the old “E111” and you can get a card from the DoH Website or by
calling 0845 606 2030. It is the party leader's responsibility to ensure that all members of the
party are in possession of all necessary travel and health documents before
departure. If you or any member of your party is not a British citizen or
holds a non-British passport, you must check passport and visa requirements
with the Embassy or Consulate of the country(ies) to or through which you
are intending to travel. 11. Special Requests We will try to pass on any special requests you tell us about when you book
but we cannot guarantee they will be met. We will not always be able to tell
you before you leave if we cannot meet your special requests. If your special
request is vital, it must be specifically agreed with us before or at the
time you book your travel arrangements. We promise to comply with any special
request which we have specifically agreed. General confirmation that a special
request has been noted or passed on to the supplier or the inclusion of a
special request on your Confirmation or any other documentation is not confirmation
that the request will be met. Unless and until specifically confirmed, all
special requests are subject to availability. From time to time Airlines may change their conditions of carriage. Most
Airlines charge a fee for the carriage of golf clubs and/or other named items.
Please note that some Airlines now levy an administration fee, which is non-refundable,
for the provision of oxygen. 12. If you have a problem If you have a problem with any aspect of your flight, you must report it
to the Airline or other supplier or their agent as soon as possible, certainly
within 7 days. If your problem cannot be resolved, you must write to our Customer
Services Department within 28 days of the date you travelled on the flight
on which you experienced the problem, providing your booking reference. We regret we cannot accept any liability if you fail to notify the complaint
or claim entirely in accordance with this clause. Disputes arising out of
or in connection with your contract that cannot be amicably settled may be
referred to arbitration if you so wish under a special scheme arranged by
the Association of British Travel Agents and administered independently by
the Chartered Institute of Arbitrators. The scheme provides for a simple and
inexpensive method of arbitration on documents alone with restricted liability
on the customer in respect of costs. Full details will be provided on request
or can be obtained from the ABTA website ( www.abta.com ). This scheme does
not apply to claims for an amount greater than £5,000 per person. There is
also a limit of £25,000 per booking form. Neither does it apply to claims,
which are solely in respect of physical injury or illness or their consequences.
The Scheme can however deal with compensation claims that include an element
of minor injury or illness subject to a limit of £1000 on the amount the arbitrator
can award per person in respect of this element. The application for arbitration
and statement of claim must be received by the Chartered Institute of Arbitrators
within 9 months of the date of return from the holiday. Outside this time
limit arbitration under the Scheme may still be available if we agree, although
the ABTA Code does not require such agreement. 13. Flight Information The flights referred to are planned to be operated by UK and European charter
airlines including our sister company Monarch Airlines. We are not always
in a position to confirm the airline, aircraft type and airport of destination
which will be used in connection with any flight. We reserve the right to
change airlines, aircraft types or destination airport at any time. Except
for a change of destination airport, any such change will not constitute a
significant change entitling you to cancel or take an alternative flight without
paying our normal charges. All UK Charter Airlines have a strict no smoking
policy throughout the aircraft. In accordance with EU Directive – (EC) No.2111/2005, Article 9, we are required
to bring to your attention the existence of a ‘Community list', which contains
details of air carriers that are subject to an operating ban within the EU
Community. The Community list is available for inspection at http://www.europa.eu.int/ 14. Conditions of suppliers. Independent suppliers provide the services, which make up your flights. Those
suppliers provide these services in accordance with their own terms and conditions.
Some of these terms and conditions may limit or exclude the supplier's liability
to you, usually in accordance with applicable International. Copies of the
relevant parts of these terms and conditions are available on request either
from us or from the supplier concerned. 15. Liability In respect of the Charter flights we sell we enter into a direct contract
with you to ensure that you are protected by CAA ATOL Regulations (see clause
1 above). In the event that we are found liable in relation to the flight
itself or for the airline's acts or omissions in any respect or on any basis
whatsoever, the maximum amount of compensation we will have to pay you will
be limited to the maximum amount the airline would have to pay you in
accordance with applicable International Convention(s) or Regulation(s) (for
example, the Warsaw Convention as amended, and the Montreal Convention 1999
for international travel by air and/or for airlines with an operating licence
granted by an EU country, the EU Regulation on Air Carrier Liability No. 2027/97
as amended by EC Regulation No. 889/2002 for national and international travel
by air). Please note, the airline is also entitled to limit its liability
to you in accordance with such applicable International Convention(s) or Regulation(s).
Where an airline would not be obliged to make any payment to you under the
applicable International Convention or Regulation in respect of a claim or
part of a claim, we similarly are not obliged to make a payment to you for
that claim or part of the claim. Similarly, any claims under EC Regulation
261/2004 – the Denied Boarding Regulations 2004 must be pursued directly with
the airline responsible. When making any payment, we are entitled to deduct
any money which you have received or are due to receive from the airline
for the complaint or claim in question. Air carrier liability notice for passengers and their baggage NB. The information notice below is required to be given by European
Community Regulation (EC) No. 889/2002. This notice cannot be used as a basis
for a claim for compensation, nor to interpret the provisions of the Regulation
or the Montreal Convention. It does not form part of the contract between
the carrier(s) and you. No representation is made by the carrier(s) as to
the accuracy of the contents of this notice. Please note however that the notice is inaccurate. It states that for damages
up to 100,000 SDRs the air carrier cannot contest claims for compensation.
However, the Regulation and the Montreal Convention state that for damages
up to 100,000 SDRs in respect of death or bodily injury caused by an accident
on board the aircraft or during embarking or disembarking, the carrier cannot
exclude or limit its liability except where there is contributory negligence
. Also the limit of the air carrier's liability for baggage delays, destruction,
loss or damage to baggage is 1,000 SDRs in total and not, for example, 1000
SDRs in respect of delay and 1000 SDRS in respect of damage where both have
occurred to the same baggage. The statement that if the name or code of an
air carrier is indicated on the ticket, that carrier is the contracting carrier,
does not apply in all cases . Compensation in the case of death or injury There are no financial limits to the liability for passenger injury or death.
For damages up to 100,000 SDRs (approx. £ 82,000) the air carrier cannot contest
claims for compensation. Above that amount, the air carrier can defend itself
against a claim by proving that it was not negligent or otherwise at fault.
Advance payments If a passenger is killed or injured, the air carrier must make an advance
payment to cover immediate economic needs within 15 days from the identification
of the person entitled to compensation. In the event of death, this advance
payment shall not be less than 16000 SDRS (approx. £13,000). Passenger Delays In case of passenger delays, the air carrier is liable for damage unless
it took all reasonable measures to avoid the damage or it was impossible to
take such measures. The liability for passenger delay is limited to 4150 SDRS
(approx. £3,500). Baggage Delays In case of baggage delay, the air carrier is liable for damage unless it
took all reasonable measures to avoid the damage or it was impossible to take
such measures. The liability for baggage delay is limited to 1000 SDRs (approx.
£850). Destruction, loss or damage to baggage The air carrier is liable for destruction, loss or damage to baggage up to
1000 SDRs (approx. £850). In the case of checked baggage, it is liable even
if not at fault, unless the baggage was defective. In the case of unchecked
baggage, the carrier is liable only if at fault. Higher limits for Baggage. A passenger can benefit from a higher liability limit by making a special
declaration at the latest at check in and by paying a supplementary fee. Complaints on Baggage If the baggage is damaged, delayed, lost or destroyed, the passenger must
write and complain to the air carrier as soon as possible. In the case of
damage to checked baggage, the passenger must write and complain within seven
days, and in the case of delay within 21 days, in both cases from the date
on which the baggage was placed at the passenger's disposal. Liability of contracting and actual carriers If the air carrier actually performing the flight is not the same as the
contracting air carrier, the passenger has the right to address a complaint
or make a claim for damages against either. If the name or code of an air
carrier is indicated on the ticket, that air carrier is the contracting air
carrier. Time limit for action Any action in court to claim damages must be brought within two years from
the date of arrival of the aircraft, or from the date on which the aircraft
ought to have arrived. Basis for the information The basis for the rules described above is the Montreal Convention of 28
May 1999, which is implemented in the Community by Regulation (EC) No 2027/97
(as amended by Regulation (EC) No 889/2002) and national legislation of Member
States. Essential Information 1. What's included in the price? Flight(s) to and/or from your resort airport. All Airport and security charges
in the UK and abroad and compulsory Government Taxes including VAT. A baggage allowance on all flights, of 20 kilos per person (excluding infants)
unless otherwise stated on your ticket. In addition to this you are permitted
one small piece of hand baggage per person e.g. camera or handbag. 2. And What's Extra? i) Travel insurance: see section 8 ii) An administration fee if tickets are collected at the airport. Please
ask at the time of booking for further details. iii) Excess baggage charges and fees for carriage of sport or other equipment.
Most Airlines levy a charge for the carriage of golf clubs, please contact
Customer Services on 0871 622 4164 for further information and prices. v) Anything else not specifically included in the cost of your chosen flights
vi) An arrival tax of £10 is required in Turkey, payable in sterling, Scottish
notes or Euros. 3. When can I expect to receive my tickets? Normally, you will receive your charter tickets about 3 weeks before departure.
If you book your flights close to your departure date, it may be necessary
to collect your tickets at the point of departure and a fee for this service
will be charged at the time of booking. 4. Infants One infant less than 2 years old on the date of the return journey, may sit
on a parent's lap on a flight for which there will be a fee. You may purchase
a seat for your infant provided you bring along an approved child's car seat.
Further information is available upon request. An infant requires a passport.
5. Unaccompanied Minors We do not accept bookings for any children travelling alone under 16 years
of age on the date of travel unless accompanied by an adult aged 18 years
or over. Please contact us for more details. 6. When should I check in? Please check-in for your flight approximately 2.5 hours before the departure
time on your ticket. We are unable to confirm specific seats. If you arrive
at the Airport later than the specified check-in time we will not accept responsibility
if you are unable to travel. Your ticket cannot be transferred or refunded.
For security reasons all members of your party should be present when checking
in for a flight. 7. Information about my destination There may be information from the Foreign Office relating to the country
you are visiting. For details you can check on CEEFAX BBC2 pages 470 onwards,
or by telephoning the Foreign Office on 0870 606 0290 or visiting their Website
at http://www.fco.gov.uk/.
You can also contact your travel agent. 8. Are there any health regulations? If you are pregnant then, please check to ascertain whether the airline on
which you will be flying will accept your reservation as restrictions may
apply, before you confirm your booking. Lengthy periods of immobility can
increase the risk of Deep Vein Thrombosis (DVT), but there are simple steps
you can take to reduce susceptibility. Take plenty of non-alcoholic drinks;
get up and move about whenever possible, do some simple leg and foot exercises.
Your airline may demonstrate the type of exercise. Consult your GP if you
are concerned about your fitness to fly. Valid for all bookings made from 01 May 2006 (Published April 2006) 3. Terms
and conditions when the supplier is Freedom Your contract with us and all matters or disputes arising
out of it are governed by English law and subject to the jurisdiction of the
English courts. You may choose the law and courts of Scotland and Northern
Ireland to deal with any disputes if you are resident there. Period before departure within which
a Significant Change is notified: (excludes infants) Compensation per full fare paying passenger : Greater than 56 days £nil
We accept responsibility for the acts and/or omissions of our employees and
agents while acting within the scope of, or in the course of their employment
or agency with us. We also accept responsibility for any deficiencies in the
services that we are contractually obliged to provide, or the failure of such
services to reach a reasonable standard. We do not accept responsibility in
respect of death, bodily injury or illness of any person taking one of our
flights, except when caused by the negligent acts and/or omissions of our
employees or agents while acting within the scope of, or in the course of
their employment or agency with us. All our flights and arrangements have
been purposely designed to allow for some un-scheduled changes. You will appreciate
we cannot be held responsible for changes outside our control resulting in
a missed or delayed connection. At all times a representative or Period before departure
date that written Instruction is received: Cancellation charge: 42 or more days deposit only 4. Terms
and conditions when the supplier is Libra Fair Trading Conditions 1. Our Agreement with You 2. Your Holiday Price When you make your booking you must pay a minimum deposit of £90.00 per person.
The deposit payable may vary according to destination and product. Please
note that if your booking includes a scheduled flight, the price of the flight
may be payable in full at the time of booking depending on the fare class
booked. The balance of the price of your travel arrangements must be paid
at least eight weeks before your departure date. If the deposit and/or balance
are not paid on time, we shall cancel your travel arrangements and retain
your deposit if applicable. All monies paid to the travel agent are held on
our behalf at all times. Please note: In the event of any conflict between
the price given on our website, Viewdata or any late availability offers,
the price given in the brochure containing the holiday you have chosen will
prevail. Surcharges Please note that the price of your travel arrangements can be varied due
to changes in: transportation cost e.g. fuel, scheduled airlines, and any
other airline surcharges which are part of the contract between airlines (and
their agents) and the tour operator/organiser, Government action such as increases
in VAT or any other Government imposed increases, currency in relation to
adverse exchange rate variations. In the case of any small variation, an amount
equivalent to 2% of the price of your travel arrangements, which excludes
insurance premiums and any amendment charges, will be absorbed or retained.
For larger variations this 2% will still be absorbed for increases but not
retained from refunds. In either case there will be an administration charge
of £1.00 per person together with an amount to cover agents’ commission. If
this means that you have to pay an increase of more than 10% of the price
of your travel arrangements, you may cancel your travel arrangements and receive
a full refund of all monies paid, except for any amendment charges. We will
consider an appropriate refund of insurance premiums paid if you can show
that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right
to do so within 14 days from the issue date printed on your surcharge notification.
Whether you cancel or not you will also be entitled, on the terms set out
in respect of major changes paragraph 6 below to accept an offer of alternative
travel arrangements from us if we are able to do so and compensation as set
out below. Please note that travel arrangements are not always purchased in
local currency and some apparent changes have no impact on the price of your
travel due to contractual and other protection in place. Please note that once booked, your holiday price is subject to paragraph
22 below (system errors). The price of your travel arrangements was calculated
using exchange rates quoted in the Financial Times Guide to World Currencies
in December 2006 $1.75, euro1.45, £Cyprus 0.85. Late Bookings For reservations made within eight weeks of departure immediate payment of
the total holiday cost is required and subsequent cancellation by you will
result in cancellation charges as outlined in point 4, “IF YOU CANCEL YOUR
HOLIDAY”. Any monies held by your travel agent will be held on our behalf.
If you are booking a late availability holiday the special offers contained
in this brochure will not be applicable. Late bookings may be subject to a
late booking fee if booked within 56 days of departure and will be advised
at the time of booking, if applicable. Payment Please note that if you booked your holiday via a travel agent any monies
paid by you to the agent under or in contemplation of the contract is held
by the agent as agents for Libra Holidays. In the event that Libra Holidays
does not receive the balance of the holiday cost from the client by the designated
date, the deposit and the insurance premium will be forfeited forthwith and
the holiday arrangements will be cancelled. No person will be allowed to travel
unless the company have received cleared funds, or evidence of cleared funds,
prior to your date of departure. Please note that if we do not receive full
payment eight weeks before departure we reserve the right to cancel the holiday
and you will be responsible for the cost of any cancellation charges levied
as specified in Condition 4. Where the booking was made via an agent the clients
will have to provide Libra Holidays with documentary proof that they have
paid the travel agent e.g. credit card statement, in order for Libra Holidays
to claim any payment from the agent in the unlikely event that problems may
arise. Please note: Your booking may incur a credit charge of 2.5%, which
will be notified at the time of booking. Important Note UNLESS SPECIAL NOTIFICATION OF ALTERNATIVE HOLIDAY INSURANCE ARRANGEMENTS
IS GIVEN ON THE BOOKING FORM, THE PREMIUM MUST ALSO BE SENT WITH YOUR DEPOSIT
IF ADVANCE BOOKING OR WITH FULL PAYMENT IF LATE BOOKING. 3. If you change your holiday If, after our confirmation invoice has been issued, you wish to change your
travel arrangements in any way, for example your chosen departure date or
accommodation, we will do our utmost to make these changes but it may not
always be possible. Please note that it is not possible to change your holiday
from one season to another, for example, you cannot change a 2006 holiday
for a 2007 holiday. IMPORTANT NOTE: ALL AMENDMENTS MUST BE CONFIRMED IN WRITING BY FAX, EMAIL
OR POST BY THE LEAD NAME ON THE BOOKING OR HIS/HER TRAVEL AGENT. IF A FAX/EMAIL
IS USED AS THE APPROPRIATE METHOD OF CANCELLATION, YOU/THE TRAVEL AGENT ARE
ADVISED TO KEEP A COPY OF THE FAX/EMAIL CONFIRMATION AS THIS MAY BE REQUIRED
FOR PROOF IN THE UNLIKELY EVENT OF ANY DISCREPANCIES. 4. If you cancel your holiday You may cancel your travel arrangements at any time. Your travel arrangements
may not be cancelled by anyone else in your party unless we have express written
permission from you to do so. All cancellations must be notified to our office
in writing by the lead name on the booking or your travel agent and should
be marked 'URGENT - CANCELLATION NOTIFICATION'. Cancellations can also be
made by fax or email by you or your travel agent and must be marked the same
way. You/your travel Agent must keep a copy of your written cancellation request
in case of any discrepancies and we would advise you to check that your cancellation
request has been received and actioned by Libra holidays. Notification period 56 days or more Loss of deposit 29 days or more 40% of holiday cost* or deposit if more 14 days or more 60% of holiday cost* or deposit if more 7 days or more 80% of holiday cost* or deposit if more 6 days or less 100% of holiday cost* ‘Holiday cost’ does not include insurance premiums and any PLEASE NOTE: Cancellation terms and charges will apply where you wish to
cancel due to inclement weather conditions at your chosen destination. If
the reason for your cancellation is covered under the terms of your insurance
policy, you may be able to reclaim these charges. Any insurance premium paid
to us is non-refundable in the event that you cancel your travel arrangements.
Please also refer to flight only bookings, paragraph 24. Please note: We cannot
give you a refund until such time as your travel documentation and out tickets
are returned by you or your travel agent. 5. Your responsibilities (a) You must ensure that you and the rest of your party have valid passports
and appropriate visas. 6. If we change or cancel your holiday It is unlikely that we will have to make any changes to your travel arrangements,
but we do plan the arrangements many months in advance. Occasionally, we may
have to make changes and we reserve the right to do so at any time. Most of
these changes will be minor and we will advise you or your travel agent of
them at the earliest possible date. No compensation is payable in respect
of minor changes. If we make a major change, you can either have a refund
of all monies paid or accept an offer of alternative travel arrangements of
comparable standard from us, if available. If it is necessary to cancel your
travel arrangements, we will pay to you compensation as set out in this clause. Holiday Bookings Notification period 57 days and over Nil between 56 to 28 days £10.00 between 27 to 14 days £20.00 13 and 1 day or notice in resort £30.00 Flight and Accommodation Only Bookings Notification period 57 days and over Nil between 56 to 28 days 5% between 27 to 14 days 7.5% 13 and 1 day or notice in resort £30.00 * Per person Major changes may include the following: · We need to change your
flight departure time by over 12 hours · We have to change your
accommodation to that of a lower rating/classification · We have to change your
holiday to a different country or different area of the same country · Change of UK departure
airport except changes between London airports i.e. Gatwick, Heathrow, Luton
or Stanstead. Please note: A change of arrival airport or flight operating with a stop
over at another airport does not constitute a major change. No claim for additional
expenses or other compensation will be considered. For example, if you decide
to cancel your travel arrangements instead of accepting the alternative we
have offered and you then book a more expensive holiday, we would not consider
any claim for the difference in price you have paid. Please also refer to
flight only bookings, paragraph 24. IMPORTANT NOTE: Compensation payments do not apply to circumstances beyond
our control (force majeure). We can cancel your holiday in the following circumstances:
war, threat of war, riots, civil strife or terrorist activity, industrial
disputes, natural or nuclear disasters, fire, technical problems with transport,
go slow, airport closures, bad weather conditions, airline failure and similar
events beyond our control. 7. Changes after the start of your holiday We occasionally we have to change your holiday arrangements after you arrive
in the resort. If we do this, we will try to place you in accommodation of
the same or higher standard in the same or similar resort. We will pay you
compensation according to the scale shown in section 6 only if the change
constitutes a major change as specified. You have no right to cancel your
booking after you have left for your holiday if we offer you a suitable alternative.
8. Our liability to you (i) We accept responsibility for ensuring that your travel arrangements,
which you book with us, are supplied as described in this brochure. If any
part of your travel arrangements are not provided as promised, we will pay
you appropriate compensation if this has affected the enjoyment of your holiday.
We accept responsibility for the acts and/or omissions of our employees, agents
and suppliers except where they lead to death, injury or illness. Our liability
in all cases shall be limited to a maximum of £5,000. 9. Behaviour If you are prevented from utilising your aircraft seat and/or booked accommodation
because of the opinion of a person in authority (e.g. police, security person,
aircraft pilot or accommodation proprietor), or you appear to be unfit for
travel or likely to cause disturbances or discomfort to other persons whether
due to alcohol consumption, misuse of drugs or general misbehaviour our responsibility
for your journey/accommodation ceases. Full cancellation charges will apply
(if applicable) and any extra costs incurred in making alternative arrangements
will be payable by you. 10. Flight delays Unfortunately there are occasions when, for reasons beyond our control, your
flight may be delayed. Although we cannot accept liability for any flight
delays, we will do our best to liaise with the airline providing your flight
to ensure the following services are provided in the event of a delay. Delay 4 - 6 Hours Light Refreshments 6 - 10 Hours Main Meal For delays over 10 hours a decision will be made in liaison with the airline
concerned as to what provisions will be made for your comfort. Please remember
that it may be possible to make an insurance claim for any flight delays.
If you have chosen to purchase our insurance policy, you will be offered compensation
for delays of more than 12 hours. If you have not purchased our insurance,
it is your responsibility to ensure that you are fully protected against flight
delays. We cannot accept any liability for any payment you have to make unless
we have given our permission beforehand, or for any time lost on your holiday
as a result of any delay. Under EU law you have rights in some circumstances
to a refund and/or compensation from your airline in cases of denied boarding,
cancellation or delay to flights. Full details of these rights will be published
at EU airports and will also be available from airlines. However, reimbursement
in such cases is the responsibility of the airline and will not automatically
entitle you to a refund of your holiday cost from us. If your airline does
not comply with these rules you should complain to the Air Transport Users
Council on 020 7240 6061 or visit www.auc.org.uk. 11. If anything goes wrong If you have a problem during your holiday, please inform the relevant supplier
(e.g. your hotelier) and our resort representative immediately, who will endeavour
to put things right. Before complaining, please consider whether you have
taken into account our 'WHAT YOU NEED TO KNOW' section. Your complaint will
be recorded on a Customer Service Report Form, which will be given to you
by our Representative. If your complaint is not resolved locally, please follow
this up within 28 days of your return home by writing to our Customer Services
Department at Libra Holidays, Castle House, 21 Station Road, New Barnet, Herts,
EN5 1PA, giving your booking reference & all other relevant information.
Please keep your letter concise and to the point. This will assist us to quickly
identify your concerns and speed up our response to you. It is strongly suggested
that you communicate any complaint to the supplier of the services in question
as well as to our representative without delay and complete a Customer Services
Report form whilst in resort. 12. Ticket conditions Your tickets will be issued and sent to you within 14 days of your departure.
We are unable to issue tickets any sooner. Any bookings made within 14 days
of departure will automatically be issued at the airport on departure. 13. Your accommodation The self-catering or hotel provided is only for the use of passengers shown
on the confirmation invoice as confirmed by us. Sub-letting, sharing or assigning
the accommodation is prohibited, as are overnight guest. You are responsible
for damage caused to accommodation by you or a member of your party. The company
has no control over the behaviour of persons visiting or residing at your
hotel/self-catering complex and it cannot accept responsibility for their
acts and / or inconvenience caused to you as a result of their behaviour.
Whilst we will request an extra bed in a two person accommodation for a third
person to share, if required by you, & where provided for in this brochure
offer the third person a reduction from the basic price, you may find space
limited. We are unable to accept liability or responsibility should you then
consider the accommodation to be overcrowded. You should also bear in mind
that additional beds are camp beds or folding type sofa beds. Those of you
who are single travellers, or who wish to occupy accommodation with fewer
people than the number shown on the price panel may feel that the cost per
person of your holiday appears higher that it should be. The reason for this
supplement is that our contract with the owners is based on a price per room
while our holidays are sold per person, including flights and other elements.
Therefore the price for a lone traveller included the entire room cost. This
applies both to single rooms in hotel and self-catering units, where for example,
three people may want to occupy accommodation usually sold for four and priced
accordingly. We do not make any additional or excessive profits from these
sales; the prices charged merely reflect the real cost to us. In some hotels
there are rooms that are designed for single occupancy only. In this instance
there will normally be a supplement but usually less than when a single person
occupies a double room. These single rooms are often smaller and sometimes
less well appointed. We do not know which room you will be given as your accommodation
management will usually decided this shortly before you arrive. Accommodation
Classifications and Ratings. All accommodation classifications and ratings
are granted by the tourist authority of the country you are visiting. Libra
Holidays have no influence over ratings/classifications that are granted.
14. Documentation and insurance It is your responsibility to ensure you are in possession of a valid passport
and any visa, which might be necessary. Non British Passport holders are
required to check with the consulate of the country to which they intend to
travel for visa requirements. It is a condition of booking that you take
steps to adequately insure yourselves before travelling. You must therefore
either take out our travel insurance or alternatively arrange a policy yourself
which is at least as good as that provided through us. Failure to purchase
adequate travel insurance may result in our cancelling your holiday and levying
appropriate cancellation charges. If you hope to travel to another country,
perhaps on an excursion, outside your holiday destination you must ensure
that you are adequately insured for travel to that country. Please check with
your travel insurer for details. 15. Brochure accuracy We will provide the facilities and services advertised in the brochure. If
our suppliers or ourselves withdraw those facilities or services or limit
them for any reason, we will try to tell you and where appropriate pay you
compensation. We cannot pay any compensation for events which, are outside
our, or our suppliers’ control. Outside the peak season it is common for facilities
and services to be less widely available, both in your accommodation and in
your holiday resort generally. We cannot accept liability in those circumstances.
There will be occasions, particularly at the beginning and end of the season,
when accommodation management may decide to close a property down due to the
low number of guests or bookings. In such circumstances we have no obligation
other than to find you suitable alternative accommodation of the same standard
in the same resort, Condition 6 will apply in relation to your entitlements.
If we know about building work or other noise likely to affect your holiday
arrangements we aim to tell you before you leave. We cannot provide this advice
on late bookings or other holidays where accommodation is not specified before
you arrive at your holiday destination. The information in this brochure is
checked and is known to be correct on the date the brochure went to print
(November 2006). However, as this is many months before you take your holidays
and despite careful checks, errors and changes may occur after the date of
publication. If we are made aware of such errors, we will of course endeavour
to inform you of them at the time of booking. To ensure you have up to date
information please check with your travel agent, our in-house reservations
team or our website at www.libraholidays.co.uk. Public Holidays
and religious festivals also affect the availability of resort and hotel facilities.
The relevant national Tourist Office can provide details of such events and
further information regarding your chosen holiday resort. Discounts. There
are discounts of up to 50% available for children on some holidays in this
brochure. Discounts for children or third adult where shown only apply when
one child (under 11 years of age), shares with two full paying persons in
a room. The discount is applicable on the basic price and not on other room
supplements e.g. sea views, meal or flight supplements, etc. Infants. As previously
mentioned in accordance with Air Navigation Regulations an infant must be
under 2 years of age on the date of their return flight. The cost of a cot
(where applicable) must be paid direct to the hotel by the client. There will
be a charge of between £25.00 & £50.00 on charter flights for the carriage
of infants. On scheduled airlines, charges will be advised at time of booking.
16. Lost property If you leave any personal property in the resort and would like us to assist
you in retrieving it, a handling fee of £40.00 will be levied. This is not
refundable if the item(s) is/are not found. For further assistance, please
call Customer Services on 0871 226 7835. 17. All inclusive holidays All-inclusive normally includes all meals and some local drinks during designated
times of the day. The choice of drinks available varies from property to property.
Please refer to the individual property descriptions in our brochure or Viewdata
for further details. 18. Nights in resort Your accommodation is reserved for you from 12 noon on the day you leave
the UK. For night flights departing after midnight, the day you leave the
UK is deemed to be the previous day so that you have immediate access when
you arrive. In most cases and by international convention, rooms must be vacated
by 12 noon on the last day of your holiday. Sometimes you might have to wait
several hours before your return flight departs. Where possible, a room will
be made available for changing & storing luggage. Sometimes hotels may
let you keep your room but they are entitled to make a charge for this service
& this does not from part of your contract with us. This is not normally
possible with apartments. Where half board, full board or all inclusive has
been booked and flight timings may mean losing one meal, your holiday price
has been adjusted to compensate. 19. Impaired mobility |